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• W2497611073 abstract "Organizations define processes specifying employees' daily work and require them to be process compliant in order to prevent expensive mistakes and ensure a high quality. Employees have difficulties in being process compliant, among other reasons, due to lacking process knowledge. Addressing this lack of process knowledge and the need to support employees' process execution, we investigate the process guidance concept. In this research, we present a process guidance system implemented in a case company and its evaluation in the form of a qualitative field study. The findings from the interviews and focus groups confirm the intended outcomes of process guidance on the users' process knowledge, performance, and process compliance. Moreover, we discuss in detail the outcomes of process guidance usage and identify opportunities for future research." @default.
• W2497611073 created "2016-08-23" @default.
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• W2497611073 date "2016-01-01" @default.
• W2497611073 modified "2023-09-23" @default.
• W2497611073 title "Exploring the Design, Use, and Outcomes of Process Guidance Systems - A Qualitative Field Study" @default.
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• W2497611073 doi "https://doi.org/10.1007/978-3-319-39294-3_6" @default.
• W2497611073 hasPublicationYear "2016" @default.
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