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- W2497660345 abstract "Methods and techniques used to support customer service in the information, negotiation and delivery phase of the purchasing transaction will first be described; specifically these are customization of offerings, enhanced partnership, creation of communities and extending customer service into the after-sales phase. Best-in-class examples from different industries illustrate these methods and techniques." @default.
- W2497660345 created "2016-08-23" @default.
- W2497660345 creator A5031491435 @default.
- W2497660345 date "2011-05-24" @default.
- W2497660345 modified "2023-09-25" @default.
- W2497660345 title "Customer Service in Electronic Commerce Applications" @default.
- W2497660345 doi "https://doi.org/10.4018/978-1-59140-048-6.ch003" @default.
- W2497660345 hasPublicationYear "2011" @default.
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