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- W2498851947 abstract "In the United Kingdom under the New Labour government from 1997 to 2010, there was a shift of power away from local towards central government, leading to a situation in which the role of public service organisations could appear to be mainly implementing priorities set by central government and complying with national standards, enforced through the setting of targets and the use of performance management frameworks. The key performance management systems, and the standards within them, became increasingly focused on outcomes, defined as the results that services produce that have an impact on the lives of service users and citizens – the benefits of the service rather than the volume or quality of the outputs (Willis & Bovaird, 2011)." @default.
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- W2498851947 date "2011-01-01" @default.
- W2498851947 modified "2023-09-24" @default.
- W2498851947 title "Chapter 7 Outcome-Based Service Commissioning and Delivery: Does it make a Difference?" @default.
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- W2498851947 doi "https://doi.org/10.1108/s0732-1317(2011)0000021011" @default.
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