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- W2499097607 abstract "Monitoring has a goal of early identification of an issue through assessment of system vital signs against acceptable thresholds. Symptoms of system degradation constitute an event and are flagged for sending to supporting personnel as an incident ticket. Event management is based on a hypothesis that a violation of specific threshold identifies a problem. This hypothesis arises two types of errors - False positives corresponding to ticketing harmless condition, and False negatives corresponding to not flagging degradation of a vital sign for ticketing. This chapter describes the methodology and analytics for minimizing errors of both types. Furthermore, many IT Service Providers rely on partial automation for diagnosis and resolution of incident created by monitoring. This chapter proposes the methodology that allows moving from partially to fully automated problem resolution by eliminating the ambiguity of service incident description and classification in a highly variable service delivery environment." @default.
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- W2499097607 date "2015-08-12" @default.
- W2499097607 modified "2023-10-18" @default.
- W2499097607 title "Tuning up IT Services using Monitoring Configuration Analytics" @default.
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- W2499097607 doi "https://doi.org/10.4018/978-1-4666-8496-6.ch007" @default.
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