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- W2500319780 abstract "An essential step on the road to solving the lessons learned challenge is for organizations to “operationalize” the process for lessons learned such that the important lessons are not just observed but are learned over time to improve organizational behaviour. There are seven key findings: the engagement and integration of leadership into the lessons learned process; the development of spheres of influence and the corresponding organizational “loops”; the selection of a limited number of “rolled-up” observations to pursue – “five (good ones) are much better than 500”; the use of symposia to ensure education and collective “buy-in”; the development of action plans to engage the leadership and provide a practical direction on the way ahead; the triggering, packaging, dispatching, and recreation of lessons identified such that they are attainable and welcomed by the receiving stakeholders; and the development of logical, distinct steps in creating a database." @default.
- W2500319780 created "2016-08-23" @default.
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- W2500319780 date "2014-10-22" @default.
- W2500319780 modified "2023-09-25" @default.
- W2500319780 title "Operationalization of the Lessons Learned Process" @default.
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- W2500319780 doi "https://doi.org/10.4018/978-1-4666-6453-1.ch004" @default.
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