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• W250987685 abstract "This case study traces the development and stages in the emergence of a public digital reference library. The lessons learned along the way make an interesting story of utility to all libraries beginning this journey or already midway down the track This paper covers a thirteen year period at Stanton Library, the public library of North Sydney Council, 19882001. Supported by the library director, Martin Ellis, key members of the Stanton Library's staff have conceived, birthed and continued to parent the service. The development and provision of this digital reference library has been driven by the reader services team, which has as one of its major focuses client satisfaction. Embryo The idea Its creation was a mixture of idealism and love but within practical constraints. The reader services team understood that the computer could transform the library's reference service. Knowledge of how to do this in 1988 was scant but the level of enthusiasm was high. With an attitude of `let's give it a go' the service started. The idea was an amalgam of professional foresight, concepts taught in university courses, experience from personal/home use of computers, and the reading of journals ranging in subject from libraries and computers to business. The idea was easy--to provide access to computerised databases, both in the library and externally through dialup access. At the time, the library provided one microcomputer for public use, one database and performed only fourteen online searches during 1988/89. The budget resources Next came the money--to convince council that the idea had merit it become necessary to formalise it into a product to improve services in the library and enhance council's services. Who were the users going to be? All those people using pcs at home, at work and at school. This was perceived as a growing market. The answer to this question was also influenced by the demographics of the municipality, the council's social data and staff knowledge of library users. Snapshot of Stanton Library in 1988 * local population 53,300 * borrowers 40,887 comprising 23,299 residents and 17,588 nonresidents * bookstock 187,735 * one public use computer * 35 eft staff In the library itself, the aim was to provide access utilising cdrom databases then available on the market--indexing services, encyclopaedias, government databases eg births deaths & marriages, census data. For external access, the major drawcard was remote access to council documents: minutes of meetings and agendas. To this was added access to the library's catalogue, a static dump three or more months old. Peripheral data, such as an abridged version of the Macquarie dictionary, were also available. This service was called Freenet. Finance for the acquisition of hardware and software was a patchwork of nonrecurrent funds from council; grant monies and portions of the reference resources budget. The staff resources No staff resources were added to the reader services team. Based on skill levels and interest, members of the team absorbed the workload of creating, promoting and maintaining the new services. A major contributor to the creation of the service was David Bell, a budding IT specialist masquerading as a reference librarian. Not only did he provide the start up skills but he also taught the rest of the team. The teams skills developed whilst answering questions from coworkers and the public. The strategies used by the team were varied * talking through the problems * attending courses, networking * reading journals, promotional flyers, brochures * learning by trial and error The promotion of the service started with training for all the staff on every aspect, from supplying information, fielding enquiries from the public to hands on one on one training. …" @default.
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• W250987685 date "2001-09-01" @default.
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• W250987685 title "A Digital Reference Library Emerges at Stanton Library" @default.
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