Matches in SemOpenAlex for { <https://semopenalex.org/work/W2513217466> ?p ?o ?g. }
- W2513217466 endingPage "33" @default.
- W2513217466 startingPage "17" @default.
- W2513217466 abstract "This research investigates the changing “margins of accounting” (Miller, 1998) in the field of healthcare where, as in other fields, customer surveys have emerged as a means of accounting for customers and of holding professionals and organizations to account. Drawing upon methodological insights provided by genealogical studies of accounting and anthropological studies of “things,” this research addresses the activities and transformations that take place to move the survey from war to ward—from a means of learning about medical populations during and immediately after World War II to a means of accounting for the views of consumers and of holding providers accountable for their care. These movements are shown to entail the staging and stabilizing of “knowing patients” in both senses of the term: these are patients that are equipped and empowered as consumers with knowledge about quality and their care, and simultaneously stripped of their individualizing characteristics so as to be made knowable to organizations in terms that can be managed and improved. These findings speak to the limitations of accounting as it infiltrates fluid and personal spaces in order to represent people in modes other than financial and to reconstitute knowledge from below. Doing so is shown not just to limit the possibilities for customers to speak and to be heard, but to give rise to a particularly pernicious form of territorialization in which the subject and object of accounting knowledge become inextricably intertwined and indistinguishably blurred. This has implications for the promises and practices of accounting in a post-modern society and for the kinds of questions that researchers ask about its effects." @default.
- W2513217466 created "2016-09-16" @default.
- W2513217466 creator A5012791562 @default.
- W2513217466 date "2016-08-01" @default.
- W2513217466 modified "2023-10-10" @default.
- W2513217466 title "Knowing patients: The customer survey and the changing margins of accounting in healthcare" @default.
- W2513217466 cites W1526414397 @default.
- W2513217466 cites W1541247051 @default.
- W2513217466 cites W1565072287 @default.
- W2513217466 cites W1598727808 @default.
- W2513217466 cites W1599729113 @default.
- W2513217466 cites W1945197361 @default.
- W2513217466 cites W1948157591 @default.
- W2513217466 cites W1969243091 @default.
- W2513217466 cites W1969458430 @default.
- W2513217466 cites W1969771160 @default.
- W2513217466 cites W1970049618 @default.
- W2513217466 cites W1975675608 @default.
- W2513217466 cites W1975854362 @default.
- W2513217466 cites W1976566999 @default.
- W2513217466 cites W1978036628 @default.
- W2513217466 cites W1978606782 @default.
- W2513217466 cites W1981366171 @default.
- W2513217466 cites W1983324910 @default.
- W2513217466 cites W1983392240 @default.
- W2513217466 cites W1986830157 @default.
- W2513217466 cites W1988042859 @default.
- W2513217466 cites W1990644613 @default.
- W2513217466 cites W1991670366 @default.
- W2513217466 cites W1991765481 @default.
- W2513217466 cites W1993865695 @default.
- W2513217466 cites W1995005198 @default.
- W2513217466 cites W1997885514 @default.
- W2513217466 cites W1998200853 @default.
- W2513217466 cites W1998801309 @default.
- W2513217466 cites W2001044202 @default.
- W2513217466 cites W2002283618 @default.
- W2513217466 cites W2003143730 @default.
- W2513217466 cites W2008773258 @default.
- W2513217466 cites W2012285058 @default.
- W2513217466 cites W2014422815 @default.
- W2513217466 cites W2016311789 @default.
- W2513217466 cites W2017330158 @default.
- W2513217466 cites W2018375613 @default.
- W2513217466 cites W2020629236 @default.
- W2513217466 cites W2021039918 @default.
- W2513217466 cites W2021115925 @default.
- W2513217466 cites W2023764565 @default.
- W2513217466 cites W2028247743 @default.
- W2513217466 cites W2030526782 @default.
- W2513217466 cites W2030568050 @default.
- W2513217466 cites W2031396324 @default.
- W2513217466 cites W2034329620 @default.
- W2513217466 cites W2035475295 @default.
- W2513217466 cites W2037189661 @default.
- W2513217466 cites W2037739239 @default.
- W2513217466 cites W2040219880 @default.
- W2513217466 cites W2042701675 @default.
- W2513217466 cites W2043830439 @default.
- W2513217466 cites W2044376291 @default.
- W2513217466 cites W2044842354 @default.
- W2513217466 cites W2047992725 @default.
- W2513217466 cites W2050268244 @default.
- W2513217466 cites W2051172329 @default.
- W2513217466 cites W2055194888 @default.
- W2513217466 cites W2055600747 @default.
- W2513217466 cites W2055879990 @default.
- W2513217466 cites W2061462140 @default.
- W2513217466 cites W2061766651 @default.
- W2513217466 cites W2062774820 @default.
- W2513217466 cites W2063317788 @default.
- W2513217466 cites W2066345417 @default.
- W2513217466 cites W2072602084 @default.
- W2513217466 cites W2075831861 @default.
- W2513217466 cites W2077429925 @default.
- W2513217466 cites W2078721821 @default.
- W2513217466 cites W2080132762 @default.
- W2513217466 cites W2083926684 @default.
- W2513217466 cites W2084090748 @default.
- W2513217466 cites W2088158416 @default.
- W2513217466 cites W2088209136 @default.
- W2513217466 cites W2089219213 @default.
- W2513217466 cites W2089509301 @default.
- W2513217466 cites W2089870364 @default.
- W2513217466 cites W2092582371 @default.
- W2513217466 cites W2092964293 @default.
- W2513217466 cites W2094993906 @default.
- W2513217466 cites W2096679890 @default.
- W2513217466 cites W2099939622 @default.
- W2513217466 cites W2105564191 @default.
- W2513217466 cites W2105618825 @default.
- W2513217466 cites W2108872511 @default.
- W2513217466 cites W2113439606 @default.
- W2513217466 cites W2114861401 @default.
- W2513217466 cites W2115405137 @default.
- W2513217466 cites W2115728950 @default.
- W2513217466 cites W2117701853 @default.
- W2513217466 cites W2122462479 @default.