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- W2520407853 abstract "The Automated Work Administration System (AWAS) is an automated scheduling system developed at GTE. A typical work center has 1000 employees and processes 4000 jobs each day. Jobs are geographically distributed within the service area of the work center, require different skills, and have to be done within specified time windows. Each job can take anywhere from 12 minutes to several hours to complete. Each employee can have his/her individual schedule, skill, or working area. The jobs can enter and leave the system at any time The employees dial up to the system to request for their next job at the beginning of a day or after a job is done. The system is able to respond to the changes dynamically and produce close to optimum solutions at real time. We formulate the real world problem as a minimum cost network flow problem. Both employees and jobs are formulated as nodes. Relationship between jobs and employees are formulated as arcs, and working hours contributed by employees and consumed by jobs are formulated as flow. The goal is to minimize missed commitments. We solve the problem with the successive shortest path algorithm. Combined with pre-processing and post-processing, the system produces reasonablemore » outputs and the response time is very good.« less" @default.
- W2520407853 created "2016-09-23" @default.
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- W2520407853 date "1994-12-31" @default.
- W2520407853 modified "2023-09-26" @default.
- W2520407853 title "AWAS: A dynamic work scheduling system" @default.
- W2520407853 hasPublicationYear "1994" @default.
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