Matches in SemOpenAlex for { <https://semopenalex.org/work/W2523679185> ?p ?o ?g. }
- W2523679185 abstract "One of the greatest challenges of an enterprise's service center is to ensure that their engineers and customers are provided with the right information in a timely fashion. For this purpose, modern organizations operate a wide range of information support systems to assist customers with critical service requests and to provide proactive monitoring, where possible, to prevent service requests from occurring in the first place. It is often the case that relevant information is scattered over the Internet and/or maintained on disparate systems, buried in large amount of noisy data, and in heterogeneous formats, thereby complicating the access to reusable knowledge and extending the response time to reach a resolution. To address these challenges, in this paper we propose an effective knowledge mining solution to improve the quality of service request resolution. We model the service resolution problem as an online search and classification problem, and use domain knowledge in the form of ontology to guide effective machine learning. Our proposed solution has been extensively evaluated with experiments and has been used in a real enterprise customer center." @default.
- W2523679185 created "2016-09-30" @default.
- W2523679185 creator A5012931542 @default.
- W2523679185 creator A5032035616 @default.
- W2523679185 creator A5064711465 @default.
- W2523679185 creator A5078170183 @default.
- W2523679185 date "2017-05-01" @default.
- W2523679185 modified "2023-09-30" @default.
- W2523679185 title "Semantics-Enhanced Online Intellectual Capital Mining Service for Enterprise Customer Centers" @default.
- W2523679185 cites W136535678 @default.
- W2523679185 cites W1495505265 @default.
- W2523679185 cites W1499516075 @default.
- W2523679185 cites W1555648035 @default.
- W2523679185 cites W1632114991 @default.
- W2523679185 cites W1978329176 @default.
- W2523679185 cites W1982702761 @default.
- W2523679185 cites W1982982698 @default.
- W2523679185 cites W1992312552 @default.
- W2523679185 cites W1993049379 @default.
- W2523679185 cites W1993318811 @default.
- W2523679185 cites W2001792610 @default.
- W2523679185 cites W2004915807 @default.
- W2523679185 cites W2010392031 @default.
- W2523679185 cites W2034989007 @default.
- W2523679185 cites W203785280 @default.
- W2523679185 cites W2044350602 @default.
- W2523679185 cites W2045876967 @default.
- W2523679185 cites W2045993505 @default.
- W2523679185 cites W2052778786 @default.
- W2523679185 cites W2054899689 @default.
- W2523679185 cites W2079028635 @default.
- W2523679185 cites W2099370490 @default.
- W2523679185 cites W2101312442 @default.
- W2523679185 cites W2102667697 @default.
- W2523679185 cites W2104167780 @default.
- W2523679185 cites W2115579239 @default.
- W2523679185 cites W2121764873 @default.
- W2523679185 cites W2124685890 @default.
- W2523679185 cites W2136854321 @default.
- W2523679185 cites W2141492557 @default.
- W2523679185 cites W2144578941 @default.
- W2523679185 cites W2148143831 @default.
- W2523679185 cites W2168445097 @default.
- W2523679185 cites W2295811506 @default.
- W2523679185 cites W2327032260 @default.
- W2523679185 cites W2790191306 @default.
- W2523679185 cites W2801508886 @default.
- W2523679185 cites W2919446755 @default.
- W2523679185 cites W70399244 @default.
- W2523679185 cites W2184348036 @default.
- W2523679185 doi "https://doi.org/10.1109/tsc.2015.2474861" @default.
- W2523679185 hasPublicationYear "2017" @default.
- W2523679185 type Work @default.
- W2523679185 sameAs 2523679185 @default.
- W2523679185 citedByCount "3" @default.
- W2523679185 countsByYear W25236791852017 @default.
- W2523679185 countsByYear W25236791852018 @default.
- W2523679185 countsByYear W25236791852023 @default.
- W2523679185 crossrefType "journal-article" @default.
- W2523679185 hasAuthorship W2523679185A5012931542 @default.
- W2523679185 hasAuthorship W2523679185A5032035616 @default.
- W2523679185 hasAuthorship W2523679185A5064711465 @default.
- W2523679185 hasAuthorship W2523679185A5078170183 @default.
- W2523679185 hasConcept C111472728 @default.
- W2523679185 hasConcept C136264566 @default.
- W2523679185 hasConcept C136764020 @default.
- W2523679185 hasConcept C138885662 @default.
- W2523679185 hasConcept C162324750 @default.
- W2523679185 hasConcept C184337299 @default.
- W2523679185 hasConcept C199360897 @default.
- W2523679185 hasConcept C25810664 @default.
- W2523679185 hasConcept C2780378061 @default.
- W2523679185 hasConcept C41008148 @default.
- W2523679185 hasConcept C56739046 @default.
- W2523679185 hasConceptScore W2523679185C111472728 @default.
- W2523679185 hasConceptScore W2523679185C136264566 @default.
- W2523679185 hasConceptScore W2523679185C136764020 @default.
- W2523679185 hasConceptScore W2523679185C138885662 @default.
- W2523679185 hasConceptScore W2523679185C162324750 @default.
- W2523679185 hasConceptScore W2523679185C184337299 @default.
- W2523679185 hasConceptScore W2523679185C199360897 @default.
- W2523679185 hasConceptScore W2523679185C25810664 @default.
- W2523679185 hasConceptScore W2523679185C2780378061 @default.
- W2523679185 hasConceptScore W2523679185C41008148 @default.
- W2523679185 hasConceptScore W2523679185C56739046 @default.
- W2523679185 hasLocation W25236791851 @default.
- W2523679185 hasOpenAccess W2523679185 @default.
- W2523679185 hasPrimaryLocation W25236791851 @default.
- W2523679185 hasRelatedWork W1498301604 @default.
- W2523679185 hasRelatedWork W1514031406 @default.
- W2523679185 hasRelatedWork W169340333 @default.
- W2523679185 hasRelatedWork W180570636 @default.
- W2523679185 hasRelatedWork W1921680657 @default.
- W2523679185 hasRelatedWork W1984471581 @default.
- W2523679185 hasRelatedWork W1998445339 @default.
- W2523679185 hasRelatedWork W2082854824 @default.
- W2523679185 hasRelatedWork W2097490108 @default.
- W2523679185 hasRelatedWork W2396340183 @default.
- W2523679185 hasRelatedWork W2486190170 @default.
- W2523679185 hasRelatedWork W2522483180 @default.