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• W2527580231 abstract "Purpose The purpose of this paper is to examine how practices influence service systems. Design/methodology/approach Data across three service contexts (crafts, healthcare and fitness) were collected through depth interviews and netnographic analysis, and analyzed with a two-study multi-method approach focusing first on the micro- (individual) level and then on the macro- (network) level of service systems. Study 1 focused on a micro-level analysis using qualitative techniques (Spiggle, 1994). Study 2 focused on a macro-level analysis using partial least squares regression. Findings The results illustrate how practices can change service systems. This occurs when a nuanced practice (i.e. a practice style) orders and roots a service system in a specific form of value creation. The findings reveal four practice styles: individual-extant, social-extant, individual-modified and social-modified practice styles. These practice styles shift in response to event triggers and change service systems. These event triggers are: service beneficiary enhancement, service beneficiary failure, service provider failure and social change. Thus, the findings show that practices – when shifting in response to event triggers – change service systems. This transpires in the understudied meta-layer of a service system. Practical implications The study identifies four practice styles that can serve as the basis for segmentation and service design. Originality/value Service systems are dynamic and ever changing. This study explores how service systems change by proposing a practice approach to service systems." @default.
• W2527580231 created "2016-10-07" @default.
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• W2527580231 date "2016-10-17" @default.
• W2527580231 modified "2023-09-26" @default.
• W2527580231 title "Practice styles and service systems" @default.
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• W2527580231 doi "https://doi.org/10.1108/josm-09-2015-0293" @default.
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