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- W2527752652 abstract "Inherent to providing and managing IT services is having to deal with occasional outages, issues, and security concerns. These types of events, while inevitable even on the most reliable networks, can wreak havoc on a service provider’s reputation if not handled and communicated properly. Customers of IT typically do not understand the guts of providing service. They know they turn on their computer, open Word, surf the Internet, or communicate using email and chat. In general, they do not understand nor do they usually care what makes it work. This changes, however, when those services suddenly stop working. At this point, a process by which to manage these occasional events and communicate about them effectively with the customer comes in handy." @default.
- W2527752652 created "2016-10-14" @default.
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- W2527752652 date "2014-01-01" @default.
- W2527752652 modified "2023-09-24" @default.
- W2527752652 title "Challenges in event management" @default.
- W2527752652 hasPublicationYear "2014" @default.
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