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- W2531542045 abstract "In terms of Quality of Service charters, the Guardia Civil has been a cutting-edge organization within the security sector since the approval of its first charter in 2003. Nowadays, we are encountering more and more responsible, active citizens who de- mand higher-quality services. It is no longer sufficient that the administration conti- nues to provide services as usual. Instead, it should work with the citizens themselves, setting up those bridges of communication necessary in order to hear their opinions and demands, as well as their levels of satisfaction in respect to services they receive through the implementation of governmental public policy. In this task of shared res- ponsibility between administration and society, the services charters have become a simple yet important channel which facilitates both the administration’s undertaking of commitments, as well as the responsibility of the citizens to appeal to the public administration for their realization. It is for this reason that the Guardia Civil has re- cently shown an interest in renewing its Services Charter, adapting it to changes in regulations, as clear expression of what has always been its vocation, as written in its vision: “to be a law enforcement force close to the citizen and a role model in terms of its quality, versatility and availability”." @default.
- W2531542045 created "2016-10-21" @default.
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- W2531542045 date "2015-01-01" @default.
- W2531542045 modified "2023-10-15" @default.
- W2531542045 title "Services Charter of the Guardia Civil: A commitment to the citizens" @default.
- W2531542045 hasPublicationYear "2015" @default.
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