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- W2536336431 abstract "Population in urban areas worldwide is increasing rapidly due in part to the growth of amenities and the services sector in the cities. As such, the commercial performance of logistics service providers to deliver on time and fulfil their service level commitment becomes critical to enhance customer satisfaction. During the past two decades, many companies have focused on environmental performance no less than on commercial performances as a result of global environmental awareness. In this paper, we study urban logistics system improvement using a performance-based contract implementation. We establish contractual metrics in the urban logistics system for both commercial and environmental performances. We then evaluate the resultant impact these metrics have on customers' expectation under a performance based contract." @default.
- W2536336431 created "2016-10-28" @default.
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- W2536336431 date "2016-09-01" @default.
- W2536336431 modified "2023-09-24" @default.
- W2536336431 title "Urban logistics using performance based metrics" @default.
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- W2536336431 doi "https://doi.org/10.1109/icmit.2016.7605016" @default.
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