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- W2536412531 abstract "Ambulance services are experiencing difficulties associated with providing a volunteer service, with a rapid turnover of volunteer ambulance officers (VAOs) and, at times, inadequate roster cover. The research project Stand Up and Be Counted was carried out in 2001 and 2002. It asked VAOs about the issues that were important to them in order to provide ambulance services with information on the motivations and support needs of VAOs, the demographics of the VAO population and factors impacting on recruitment and retention at an organisational level. Over 2,500 VAOs were surveyed in Western Australia, South Australia, Victoria, Tasmania, Queensland, Northern Territory, and New Zealand. The overall return rate was 38%. In this paper, a summary of the findings from the study is presented and reconsidered through a social capital framework. A significant value shared by many VAOs was “assisting the community”. Ambulance services should be encouraged to strengthen social capital by supporting community engagement. Ambulance services can assist VAOs to build stronger vertical networks within their organisation by improving communication systems so that volunteers can find a voice, be heard within their organisations, and be recognised by their communities for their role. The findings also showed that both clinical support systems that assist VAOs to provide an effective service, and effective communication systems are highly valued by volunteers. Ambulance services must provide VAOs with clinical support and a work culture that encourages the development of social capital both within their organisations and in communities, if they wish to retain this valuable service into the future." @default.
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- W2536412531 date "2003-01-01" @default.
- W2536412531 modified "2023-09-23" @default.
- W2536412531 title "Volunteer ambulance officers find a voice" @default.
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