Matches in SemOpenAlex for { <https://semopenalex.org/work/W2539239898> ?p ?o ?g. }
- W2539239898 abstract "The expanding call center industry creates a work environment characterized by low engagement, high stress, and high turnover. By investigating the phenomena of mood and engagement contagion, this study seeks to identify ways to improve the negative call center working conditions. Specifically, mood and engagement contagion from supervisor to subordinate is investigated within a large retail call center. In addition, the relationships between mood and performance, engagement and performance, and mood and engagement are explored." @default.
- W2539239898 created "2016-10-28" @default.
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- W2539239898 date "2016-01-01" @default.
- W2539239898 modified "2023-09-27" @default.
- W2539239898 title "Mood and Engagement Contagion in a Call Center Environment" @default.
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