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• W2546926577 abstract "Numerous studies have identified emotional abilities as being strongly associated with success in academic achievement, general life experiences, and a wide range of factors related to people’s jobs. In the hospitality industry, emotional intelligence of an employee plays an essential role in carrying out duties and ensuring organizational outcomes. In order to interact constructively and effectively with others, it is crucial for employees in the hospitality industry to have the ability to manage, regulate and control their emotions. However, research thus far has focused on the positive aspects of emotional intelligence among the nontask related behaviors of employees. No study has used outcome variables in a negative dimension In particular, since organizational citizenship behavior (OCBs) and counterproductive work behaviors (CWBs) as voluntary behaviors are non-task related behaviors that appear as employees’ emotional intelligence declines, they will be more significant as outcome variables. Thus, this study identifies the associations among emotional intelligence, CWBs, and OCBs that have not yet been fully explored in the hospitality industry literature. Survey questionnaires were distributed to hotels employees working in the city of Kuala Lumpur. This study will provide a better understanding of emotional intelligence and its relationship to OCBs and CWBs, provide a more informed link between theory and practice and address the gaps currently existing in literature today." @default.
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• W2546926577 date "2013-01-01" @default.
• W2546926577 modified "2023-09-27" @default.
• W2546926577 title "The Effects Of Emotional Intelligence On Counterproductive Work Behaviors And Organizational Citizenship Behaviors" @default.
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