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- W2548284557 abstract "Intense competitive pressures have forced commercial banks to re-examine their approach to managing their procurement strategies, with a focus on core competencies, where much of the traditional in-house development activities have been pushed to suppliers. Purchasing is increasingly regarded as a strategic weapon, centered on its ability to create collaborative relationships for firm advantage. The purpose of this study was to assess factors influencing the service outsourcing among commercial banks in Western Kenya. This study adopted a descriptive survey design. The target population was 65 respondents from commercial banks operating in Western Kenya. The study sample size was 50 respondents selected using purposive sampling techniques. Primary data was collected using a questionnaire. Quantitative data collected was analyzed by the use of descriptive statistics. The findings revealed that quality of service influences service outsourcing by commercial banks in Western Kenya. From the research findings, majority of the respondents agreed that quality influence service outsourcing among commercial banks in western Kenya region." @default.
- W2548284557 created "2016-11-11" @default.
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- W2548284557 date "2015-01-01" @default.
- W2548284557 modified "2023-09-26" @default.
- W2548284557 title "FACTORS INFLUENCING THE ADOPTION OF SERVICE OUTSOURCING AMONG COMMERCIAL BANKS IN WESTERN KENYA" @default.
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