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- W2550656300 abstract "Measuring patient satisfaction through patient surveys is one of the existing ways to assess the perceived quality of the care. It has been useful in other healthcare settings. However, in anaesthesia, the experience is limited. We have evaluated the degree of satisfaction following a surgical procedure by applying a previously validated questionnaire. The questionnaire was mailed 15 days after surgery to more than 600 consecutive surgical patients. Cronbach’s alpha was calculated for the consistency and reliability of the responses, followed by factor analysis with Varimax rotation and multiple regression analysis to evaluate the factors influencing satisfaction. In our experience, the results of the intervention, the kindness and manner in which the patients were treated, and the training of the staff were the factors that most influenced overall satisfaction. The patients had confidence in our technical competence and they judge us by the final outcome and the way they were treated. Although overall satisfaction was 3.85 out of a possible 5, improving those aspects should move us closer to 5. When the degree of satisfaction with the anaesthetic care was evaluated specifically, the training of the anaesthetist and the prevention of problems such as dizziness, nausea or sore throat were significant variables, while the prevention of postopera tive pain was less important. Apparently, our patients were more satisfied with their analgesia than with the prevention of low-morbidity outcomes, so we adopted measures to decrease their incidence." @default.
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- W2550656300 date "2010-01-01" @default.
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- W2550656300 title "01RC2 Quality improvement in anaesthesia: approaches and examples" @default.
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