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- W2550984562 abstract "In many service systems with multiple types of customers, providing server flexibility, e.g., by cross-training servers, is very expensive. On the other hand, there is often inherent flexibility in some of the customers that is not used by the system. I argue that taking advantage of such flexibility can create a win-win-win situation, in which overall performance can be greatly improved, and in which both flexible and non-flexible customers benefit. Moreover, only a small subset of customers needs to be flexible to obtain nearly the benefit of full flexibility." @default.
- W2550984562 created "2016-11-30" @default.
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- W2550984562 date "2014-01-01" @default.
- W2550984562 modified "2023-10-07" @default.
- W2550984562 title "Taking Advantage of Partial Customer Flexibility - An Inexpensive Means of Improving Performance" @default.
- W2550984562 doi "https://doi.org/10.5220/0004923403010304" @default.
- W2550984562 hasPublicationYear "2014" @default.
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