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- W2555490741 abstract "The results of this study which aims at determining the differences among subdimensions of organizational commitment in terms of demographic variables of staff employed in four and five star hotels in Cappadocia, show that there are differences in the subdimensions of organizational commitment in terms of age of employees and star classification, ownership and foundation year of the hotel, while there is no significant difference as to the other demographic variables. The human factor, among the human and physical factors of the organizations, plays an essential role by means of designing the other factors and forming various combinations among them in consequence of creating differences comparing to the rivals and undertaking its tasks for helping the organizations to achieve their goals. While the top management is a driving force in the industrial area and carried out this task in the service industry, all of the staff takes part in the driving force.The Customer satisfaction is largely formed with regard to the employee performance in the service industry because of the following characteristics such as creating the basic value by means of the interaction based on customer- staff relation, synchronous production and consumption, participating customers to the production process and mostly linking the service to the human performance. This fact indicates that there will be constituted a perspective in which the organizations compete with" @default.
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- W2555490741 date "2011-01-01" @default.
- W2555490741 modified "2023-09-28" @default.
- W2555490741 title "Organizational commitment in hotel businesses: an analysis of the differences in terms of demographic variables" @default.
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