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• W2557353397 abstract "Theory asserts that for a service to be considered quality, recipient’s expectations must have been adequately met or even exceeded by the service experience. Despite the Government of Uganda (GOU) officials’ efforts to create a good investment climate with a view of attracting more Foreign Direct Investment (FDI clients) inflows to Uganda, the reality is that such expectations are not often met thus leading to a service quality gap 5 among FDI clients. The purpose of this paper is to investigate a potential disparity between actual service experience and clients’ service quality expectations (Gap 5) among FDI clients in Uganda and how this impacts FDI inflows to the Ugandan economy. To investigate FDI clients’ Gap 5, the Modified Gaps Model was useful. An appropriate sample of FDI clients were used in the positivistic survey. The sample comprised 215 FDI clients. A double-column research instrument was used to source FDI clients’ perceptions of investment service quality in this study. Interval data were involved in measuring the variables in the study. The pilot tests indicated that the instrument had good internal consistency with all Cronbach’s alpha reliability coefficients greater than 0.8 for both expected and actual service perceptions. The coefficients reflected that the instrument was good for data collection. For the phenomenological part, two focus groups each comprising between six and ten participants was assembled for FDI clients. Structural equations modeling (SEM) was used to test the theory through confirmatory factor analysis (CFA) and goodness-of-fit tests. The CFA established that the hypothetical model used did not meet the required minimum specifications. The goodness-of-fit tests established that the researchers’ model did not fit its sub-sample data. The paired samples t-test indicated that Gap 5 existed among FDI clients in Uganda. Qualitative findings too indicated that gap 5 existed among the DFI clients. Strategies were identified and recommendations made to GOU officials for possible adoption with a view of mitigating gap 5 among FDI clients and enhance FDI inflows to the Ugandan economy. The paper provided GOU investment officials with knowledge on service quality perceptions of their FDI clients and the strategies to close clients’ Gap 5." @default.
• W2557353397 created "2016-12-08" @default.
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• W2557353397 date "2013-01-01" @default.
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• W2557353397 title "Service quality perceptions and foreign direct investment inflows to Uganda" @default.
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