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• W2560360045 abstract "Community based tourism (CBT) as a concept offers a multitude of opportunities and benefits; however, there are numerous challenges in achieving such positive outcomes in real world communities. While conducting the review of the literature, the term lconflictr emerged as a concept that could be used to describe many of the challenges occurring within CBT and the term lconflict managementr was recognised as the process responsible for positive or negative outcomes during the CBT process. The research gap became evident through the realisation that conflict and conflict management had not been specifically studied within the CBT context. To address the research gap, the purpose of this study was developed: to explore conflict and its management during CBT initiatives. To initiate this process, a model of conflict management was developed after reviewing both the CBT and conflict management literature. As a result, an original contribution towards understanding conflict management was developed, which was presented as a linear model. The conceptualisation of the linear model involved an linstancer of conflict occurring, followed by a lresponser to the conflict, which then initiated an limpactr on the CBT project. To determine if this logic was appropriate, a systematic review of the CBT literature was then conducted to assess the context of these three CBT-related concepts. This review determined the linear model to be a logical progression and also distinguished which CBT related concepts were most frequently mentioned as being linstancesr, lresponsesr, and limpactsr. The five research objectives developed for this study were 1) to explore instances of conflict that occur within CBT initiatives; 2) to investigate the conflict management techniques used to respond to the identified conflict; 3) to explore how the response to the conflict impacted the CBT initiative; 4) to determine whether the proposed model of linstancesr, lresponsesr, and limpactsr provides an initial understanding of the lconflict themer components that can be identified when addressing conflict management during CBT; and 5) to consider how the investigation of linstancesr, lresponsesr, and limpactsr of conflict in CBT can inform future projects to increase the likelihood of success. Two stages of the exploratory research design were undertaken to attain qualitative data from CBT examples across the globe from representatives of four CBT stakeholder groups affiliated with CBT development: community, government, non-governmental organisations, and private enterprise. The first stage was an online survey, which investigated the conflict themes of linstancesr, lresponsesr, and limpactsr across the four stakeholder groups. The respondents were invited to participate in the second stage and the results were used to inform and develop the Stage 2 interview guide. During the Stage 2 interviews, the Constant Comparative Method (CCM) was used to acquire a dataset that constantly grew in detail and richness due to the evolution of the interview guide. Content analysis and NVivo were used to categorise and analyse the data to determine the most frequently referenced categories of concepts pertinent to conflict during the CBT process. The research derived from both stages of the research process generated qualitative results for research objectives 1, 2, and 3, regarding the linstancesr, lresponsesr, and limpactsr related to conflict. These results were compiled from all of the CBT examples described by the study participants who clearly understood conflict through the progression of linstancesr, lresponsesr, and limpactsr, as originally conceptualised for this study. The identification of these lconflict themesr is a contribution of this study. Empirical evidence on the conflict themes attained during data collection determined that in addition to the linear progression, there are linterrelationshipr scenarios depicting the occurrence of the conflict themes, which include the lfeedbackr, lmultiple conflict themesr, and lsimultaneousr sub-models. These models alone do not always demonstrate the complexity of the conflict management process; hence the importance of realising that these models can act in a congruent way with one or more of the additional models. Therefore, the original model conceptualisation that was based on the literature led to a systematic analysis of the practical process undergone by practitioners during CBT operations, as depicted within the CBT literature, and refined through primary research to develop the full Conflict Management Model. Through the data gathered on CBT, conflict and the understanding of the conflict management model scenarios, six practical recommendations were developed based on empirical evidence and these represent best practice to manage conflict and assist in positive outcomes and/or success during the CBT process. The recommendations are summarised as: proper implementation of planning is necessary, dedicated leadership must remain diligent and support participation, the communityrs goals and benefit scheme should be reviewed systematically, successful CBT takes time, the funding process must enable the empowerment of the community, and partnerships and networks need to be utilised. The key theoretical contribution is that this study is the first to have explored in detail the concepts of conflict and conflict management in CBT. Additional contributions are the development of a conflict management model and an approach to analyse conflict themes. The key methodological contribution was the use of CCM in a CBT study to continually derive richer data throughout the interview process. e" @default.
• W2560360045 created "2016-12-16" @default.
• W2560360045 creator A5013322774 @default.
• W2560360045 date "2016-10-10" @default.
• W2560360045 modified "2023-10-16" @default.
• W2560360045 title "Conflict management within the context of community based tourism: an exploratory study" @default.
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