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- W2565514071 abstract "All members of an organization—no matter where they reside on the organization chart—are fallible human beings. Mistakes, therefore, are inevitable. How mistakes are dealt with greatly impacts organizational culture, which is a major determinant of productivity and performance as well as satisfaction and loyalty. We make the case that forgiveness, while seldom discussed in the workplace or in leadership development programs, can be a major contributing factor to organizational success. Evidence will be provided that when mistakes are dealt with in an environment of forgiveness and as learning opportunities, the outcomes are more likely to be positive. Connections are made to employer and employee satisfaction as well as motivation, retention, and loyalty. We further show that forgiveness in the workplace promotes understanding, tolerance, and acceptance as well as the freedom to be creative, innovative, and to excel. Examples are provided from the literature and common situations at work as to how forgiveness can be effective in fueling success." @default.
- W2565514071 created "2017-01-06" @default.
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- W2565514071 date "2017-01-01" @default.
- W2565514071 modified "2023-09-27" @default.
- W2565514071 title "Forgiveness in the Workplace" @default.
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- W2565514071 doi "https://doi.org/10.4018/978-1-5225-1049-9.ch061" @default.
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