Matches in SemOpenAlex for { <https://semopenalex.org/work/W2567945976> ?p ?o ?g. }
- W2567945976 endingPage "166" @default.
- W2567945976 startingPage "147" @default.
- W2567945976 abstract "Purpose The purpose of this paper is to enrich the existing literature by determining the underlying structure (latent factors) of total quality management (TQM) practices and their impact on company performance outcomes in the Greek hotel industry. Design/methodology/approach The research questions were examined using a sample of 153 top-and middle-level hotel-quality managers. Exploratory factor analyses, coupled with multiple linear regression analyses, were used to examine the extent to which elements of TQM influence hotel performance. Findings The TQM factors revealed by the present empirical research in the hotel industry are the quality practices of top management, strategic quality planning, employee quality management, customer focus and employee knowledge and education. On the other hand, the performance dimensions revealed through the present study are summarized as: financial performance, customer focused performance and service quality performance. The results also confirmed that most of the TQM elements are antecedents of hotel business performance. Practical implications Hotel managers/owners using reliable and valid frameworks comprising TQM practices and performance outcomes may better address their efforts by choosing whether to invest in company refurbishing or better train their personnel to maximize hotel performance. Originality/value The purpose of this study is to enrich the existing literature by identifying and confirming the enablers and outcomes of TQM specifically within the hospitality industry. Moreover, the relationship between the implementation of TQM practices and superior company performance is also examined due to the past contradictory results regarding this matter." @default.
- W2567945976 created "2017-01-13" @default.
- W2567945976 creator A5000439128 @default.
- W2567945976 creator A5005191816 @default.
- W2567945976 creator A5083816210 @default.
- W2567945976 date "2017-01-09" @default.
- W2567945976 modified "2023-09-24" @default.
- W2567945976 title "Identifying the critical determinants of TQM and their impact on company performance" @default.
- W2567945976 cites W1514545404 @default.
- W2567945976 cites W1516074800 @default.
- W2567945976 cites W1556098762 @default.
- W2567945976 cites W1559856787 @default.
- W2567945976 cites W1600416958 @default.
- W2567945976 cites W1963718562 @default.
- W2567945976 cites W1966199237 @default.
- W2567945976 cites W1968014285 @default.
- W2567945976 cites W1976560189 @default.
- W2567945976 cites W1977048095 @default.
- W2567945976 cites W1978198551 @default.
- W2567945976 cites W1980626265 @default.
- W2567945976 cites W1988467856 @default.
- W2567945976 cites W1990095262 @default.
- W2567945976 cites W1993716355 @default.
- W2567945976 cites W2000143681 @default.
- W2567945976 cites W2002896570 @default.
- W2567945976 cites W2004044932 @default.
- W2567945976 cites W2007129887 @default.
- W2567945976 cites W2009680728 @default.
- W2567945976 cites W2010224987 @default.
- W2567945976 cites W2010792144 @default.
- W2567945976 cites W2011700071 @default.
- W2567945976 cites W2012324360 @default.
- W2567945976 cites W2013347256 @default.
- W2567945976 cites W2023306934 @default.
- W2567945976 cites W2026764674 @default.
- W2567945976 cites W2027732730 @default.
- W2567945976 cites W2028219624 @default.
- W2567945976 cites W2032196531 @default.
- W2567945976 cites W2032262279 @default.
- W2567945976 cites W2039150328 @default.
- W2567945976 cites W2039730664 @default.
- W2567945976 cites W2043838766 @default.
- W2567945976 cites W2044740822 @default.
- W2567945976 cites W2053372658 @default.
- W2567945976 cites W2064189478 @default.
- W2567945976 cites W2070970821 @default.
- W2567945976 cites W2075635137 @default.
- W2567945976 cites W2079422400 @default.
- W2567945976 cites W2080003945 @default.
- W2567945976 cites W2082343356 @default.
- W2567945976 cites W2085179781 @default.
- W2567945976 cites W2085621738 @default.
- W2567945976 cites W2091583710 @default.
- W2567945976 cites W2091820089 @default.
- W2567945976 cites W2092314775 @default.
- W2567945976 cites W2105737803 @default.
- W2567945976 cites W2110026720 @default.
- W2567945976 cites W2115028488 @default.
- W2567945976 cites W2126633685 @default.
- W2567945976 cites W2148786751 @default.
- W2567945976 cites W2165810826 @default.
- W2567945976 cites W2298139932 @default.
- W2567945976 doi "https://doi.org/10.1108/tqm-11-2015-0142" @default.
- W2567945976 hasPublicationYear "2017" @default.
- W2567945976 type Work @default.
- W2567945976 sameAs 2567945976 @default.
- W2567945976 citedByCount "69" @default.
- W2567945976 countsByYear W25679459762017 @default.
- W2567945976 countsByYear W25679459762018 @default.
- W2567945976 countsByYear W25679459762019 @default.
- W2567945976 countsByYear W25679459762020 @default.
- W2567945976 countsByYear W25679459762021 @default.
- W2567945976 countsByYear W25679459762022 @default.
- W2567945976 countsByYear W25679459762023 @default.
- W2567945976 crossrefType "journal-article" @default.
- W2567945976 hasAuthorship W2567945976A5000439128 @default.
- W2567945976 hasAuthorship W2567945976A5005191816 @default.
- W2567945976 hasAuthorship W2567945976A5083816210 @default.
- W2567945976 hasConcept C107482638 @default.
- W2567945976 hasConcept C11012388 @default.
- W2567945976 hasConcept C111472728 @default.
- W2567945976 hasConcept C120936955 @default.
- W2567945976 hasConcept C138885662 @default.
- W2567945976 hasConcept C138897024 @default.
- W2567945976 hasConcept C144024400 @default.
- W2567945976 hasConcept C144133560 @default.
- W2567945976 hasConcept C15744967 @default.
- W2567945976 hasConcept C162853370 @default.
- W2567945976 hasConcept C17744445 @default.
- W2567945976 hasConcept C185592680 @default.
- W2567945976 hasConcept C18918823 @default.
- W2567945976 hasConcept C191511416 @default.
- W2567945976 hasConcept C19165224 @default.
- W2567945976 hasConcept C195094911 @default.
- W2567945976 hasConcept C198531522 @default.
- W2567945976 hasConcept C199539241 @default.
- W2567945976 hasConcept C2776950860 @default.
- W2567945976 hasConcept C2779530757 @default.