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- W2569596935 abstract "ABSTRACT This study, by characterizing healthcare service as an involving and potentially stressful event to the general public, examines whether the medical service user’s sense of control affects their satisfaction with the service. The study posits that a healthcare service user may develop a sense of overall control during the service encounter when s/he has either behavioral control or cognitive control. A self-reported questionnaire was used to collect data from 280 actual healthcare service users. Analyses of data, carried out by using structural equation modeling, supported four out of five research hypotheses, indicating a meaningful relationship between patients’ sense of control and their satisfaction with medical services. Keywords sense of control, healthcare services, patient satisfaction, cognitive control, behavioral control" @default.
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- W2569596935 date "2016-12-01" @default.
- W2569596935 modified "2023-09-26" @default.
- W2569596935 title "SENSE OF CONTROL AND ITS IMPACT ON SATISFACTION AMONG HEALTHCARE CUSTOMERS" @default.
- W2569596935 doi "https://doi.org/10.18374/ijbr-16-5.9" @default.
- W2569596935 hasPublicationYear "2016" @default.
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