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- W2571154920 abstract "This study was designed to examine the impact of servicscape of food service companies on internal customers` emotional reaction, cognitive reaction and job satisfaction. When verifying hypotheses, of several servicescape factors, convenience, safety and air-conditioning environment had significant effects on internal customers` positive emotions, whereas functionality didn`t have any significant effect on them. However, the values to show the effect of servicescape on internal customers` negative emotions were R=0.201 (R2=0.018), F=1.824 and P=0.126, and the statistical model was found to be inappropriate for P<0.05 of significance level. It, therefore, implies that convenience, safety and air-conditioning environment have significant effects on internal customers` positive emotions only. Also, palatability, convenience, safety and air-conditioning environment all had significant effects on internal customers` cognitive reaction, and their emotional reaction had a significant influence on their cognitive reaction as well. When analyzing the impact of internal customers` emotional reaction on job satisfaction, their positive emotions had a significant impact on it, but their negative emotions did not. Lastly, when analyzing what effect internal customers` cognitive reaction had on job satisfaction, their external cognition had a significant effect on it, whereas their internal cognition did not." @default.
- W2571154920 created "2017-01-13" @default.
- W2571154920 creator A5021879669 @default.
- W2571154920 date "2011-06-01" @default.
- W2571154920 modified "2023-09-24" @default.
- W2571154920 title "외식기업의 서비스스케이프가 내부고객반응 및 직무만족에 미치는 영향" @default.
- W2571154920 hasPublicationYear "2011" @default.
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