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• W2588257226 abstract "This paper reports on a study that investigated the range of institutional support needs of international students at one Australian university with a view to increasing understanding of their needs and the ways in which support was provided. The study involved a number of data collection methods including focus groups, key informant interviews and a larger scale survey, undertaken in an inductive and sequential process. The results indicated that the levels of awareness about services differed, that lack of knowledge of how to access a service and finding information about it were key reasons for non-use, and that the helpfulness of staff impacted on the perception of services as useful. The paper concludes by recommending a reconsideration of current practices to move towards a model of student support service provision in which the student is at the centre." @default.
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• W2588257226 date "2017-02-13" @default.
• W2588257226 modified "2023-09-27" @default.
• W2588257226 title "Towards a reframing of student support: a case study approach" @default.
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• W2588257226 doi "https://doi.org/10.1007/s10734-017-0127-z" @default.
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