Matches in SemOpenAlex for { <https://semopenalex.org/work/W2589014776> ?p ?o ?g. }
Showing items 1 to 73 of
73
with 100 items per page.
- W2589014776 abstract "Customer care centres of Telecom Industry play vital role in telecom business field last few years. The capital of Sabah, Kota Kinabalu is the place for telecom service providers to promote the best service and grab the market. In this geographical location, efficiency and service excellence are the two major goals for customer care centre as other part of Malaysia. Efficiency depends on speed and delivery that leads to get excellent service. The objectives of the research is to identify and explore the influential factors of the service experience in customer care centre for telecom industry in Kota Kinabalu, Sabah, Malaysia. Based on the first part of the research, it was identified the critical factors of service experience of customer care centre to eliminate the rigidity of service near future in the industry. Questionnaire survey was used for this research because the research method was quantitative and experimental. Data were collected from the people who are attached with the customer care centre activities of telecom industry in that region in terms of usage of the product or seeking services through customer care centre. Results of this study show that how different factors influence and shape a better service experience and whether the factors have positive and significant influences on customer’s service experience in a customer care centre of this industry in Sabah. In total 18 questions were asked to answer to the 200 sample interviewee to get the real scenario of customer care centre in terms of service excellence. This study helps to find out the factors which affect the service experience in Customer Care Centre. The result indicates that three out of four factors have significant influence on Customer service experience in Telecom Industry in Sabah" @default.
- W2589014776 created "2017-02-24" @default.
- W2589014776 creator A5025913845 @default.
- W2589014776 creator A5063896836 @default.
- W2589014776 creator A5077583197 @default.
- W2589014776 date "2016-01-01" @default.
- W2589014776 modified "2023-09-26" @default.
- W2589014776 title "Exploring the critical factors of service experience in customer care centre of telecom industry in Kota Kinabalu, Sabah" @default.
- W2589014776 hasPublicationYear "2016" @default.
- W2589014776 type Work @default.
- W2589014776 sameAs 2589014776 @default.
- W2589014776 citedByCount "0" @default.
- W2589014776 crossrefType "journal-article" @default.
- W2589014776 hasAuthorship W2589014776A5025913845 @default.
- W2589014776 hasAuthorship W2589014776A5063896836 @default.
- W2589014776 hasAuthorship W2589014776A5077583197 @default.
- W2589014776 hasConcept C116537 @default.
- W2589014776 hasConcept C127413603 @default.
- W2589014776 hasConcept C140781008 @default.
- W2589014776 hasConcept C144133560 @default.
- W2589014776 hasConcept C162853370 @default.
- W2589014776 hasConcept C17744445 @default.
- W2589014776 hasConcept C199539241 @default.
- W2589014776 hasConcept C2777352838 @default.
- W2589014776 hasConcept C2778597612 @default.
- W2589014776 hasConcept C2780378061 @default.
- W2589014776 hasConcept C31367271 @default.
- W2589014776 hasConcept C56961345 @default.
- W2589014776 hasConcept C61063171 @default.
- W2589014776 hasConcept C68595000 @default.
- W2589014776 hasConcept C76155785 @default.
- W2589014776 hasConceptScore W2589014776C116537 @default.
- W2589014776 hasConceptScore W2589014776C127413603 @default.
- W2589014776 hasConceptScore W2589014776C140781008 @default.
- W2589014776 hasConceptScore W2589014776C144133560 @default.
- W2589014776 hasConceptScore W2589014776C162853370 @default.
- W2589014776 hasConceptScore W2589014776C17744445 @default.
- W2589014776 hasConceptScore W2589014776C199539241 @default.
- W2589014776 hasConceptScore W2589014776C2777352838 @default.
- W2589014776 hasConceptScore W2589014776C2778597612 @default.
- W2589014776 hasConceptScore W2589014776C2780378061 @default.
- W2589014776 hasConceptScore W2589014776C31367271 @default.
- W2589014776 hasConceptScore W2589014776C56961345 @default.
- W2589014776 hasConceptScore W2589014776C61063171 @default.
- W2589014776 hasConceptScore W2589014776C68595000 @default.
- W2589014776 hasConceptScore W2589014776C76155785 @default.
- W2589014776 hasLocation W25890147761 @default.
- W2589014776 hasOpenAccess W2589014776 @default.
- W2589014776 hasPrimaryLocation W25890147761 @default.
- W2589014776 hasRelatedWork W1507735793 @default.
- W2589014776 hasRelatedWork W1530775732 @default.
- W2589014776 hasRelatedWork W1602791584 @default.
- W2589014776 hasRelatedWork W2034259357 @default.
- W2589014776 hasRelatedWork W2066950697 @default.
- W2589014776 hasRelatedWork W2076349342 @default.
- W2589014776 hasRelatedWork W2092301981 @default.
- W2589014776 hasRelatedWork W2242134538 @default.
- W2589014776 hasRelatedWork W2336139971 @default.
- W2589014776 hasRelatedWork W2345603646 @default.
- W2589014776 hasRelatedWork W2593395188 @default.
- W2589014776 hasRelatedWork W2916684187 @default.
- W2589014776 hasRelatedWork W2945236040 @default.
- W2589014776 hasRelatedWork W2989745532 @default.
- W2589014776 hasRelatedWork W3014349771 @default.
- W2589014776 hasRelatedWork W3039010545 @default.
- W2589014776 hasRelatedWork W3045921266 @default.
- W2589014776 hasRelatedWork W3048918255 @default.
- W2589014776 hasRelatedWork W3212783959 @default.
- W2589014776 hasRelatedWork W3112843919 @default.
- W2589014776 isParatext "false" @default.
- W2589014776 isRetracted "false" @default.
- W2589014776 magId "2589014776" @default.
- W2589014776 workType "article" @default.