Matches in SemOpenAlex for { <https://semopenalex.org/work/W2593238575> ?p ?o ?g. }
- W2593238575 endingPage "40" @default.
- W2593238575 startingPage "21" @default.
- W2593238575 abstract "Purpose This study aims to empirically analyse the determinants of airline passenger loyalty in the high-frills Indonesian airline industry. The interrelationships among passenger loyalty, customer engagement, customer satisfaction, brand image, perceived value and service quality are identified and discussed. Design/methodology/approach The perceptions of 250 Indonesian airline passengers were used to examine the interrelationships among the constructs. The data set was analysed using confirmatory factor analysis and structural equation modelling. Findings The empirical results demonstrate that customer engagement has the most influential effect on passenger loyalty, followed by customer satisfaction. Customer satisfaction has the largest total effect on customer engagement. Service quality, perceived value and customer satisfaction also indirectly affect customer loyalty through mediation. Originality/value The integration of the customer engagement construct with the other important marketing constructs comprehensively explains the role of customer engagement on customer loyalty. The effects of the important marketing constructs on customer loyalty are not only explained in the direct relationships but also in indirect relationships through mediation." @default.
- W2593238575 created "2017-03-16" @default.
- W2593238575 creator A5004906934 @default.
- W2593238575 creator A5010993821 @default.
- W2593238575 creator A5077237267 @default.
- W2593238575 date "2017-03-20" @default.
- W2593238575 modified "2023-09-25" @default.
- W2593238575 title "The impact of service quality, customer engagement and selected marketing constructs on airline passenger loyalty" @default.
- W2593238575 cites W1485458905 @default.
- W2593238575 cites W1529030346 @default.
- W2593238575 cites W1902610065 @default.
- W2593238575 cites W1974802372 @default.
- W2593238575 cites W1978817606 @default.
- W2593238575 cites W1980467516 @default.
- W2593238575 cites W1982858945 @default.
- W2593238575 cites W1983024403 @default.
- W2593238575 cites W1984099273 @default.
- W2593238575 cites W1984577540 @default.
- W2593238575 cites W1990168101 @default.
- W2593238575 cites W1990363367 @default.
- W2593238575 cites W1992026348 @default.
- W2593238575 cites W1992706455 @default.
- W2593238575 cites W1997071685 @default.
- W2593238575 cites W1997888473 @default.
- W2593238575 cites W1998184208 @default.
- W2593238575 cites W1998493602 @default.
- W2593238575 cites W2000384838 @default.
- W2593238575 cites W2002843259 @default.
- W2593238575 cites W2003965192 @default.
- W2593238575 cites W2008585697 @default.
- W2593238575 cites W2014049963 @default.
- W2593238575 cites W2021949104 @default.
- W2593238575 cites W2023071763 @default.
- W2593238575 cites W2026911525 @default.
- W2593238575 cites W2027759822 @default.
- W2593238575 cites W2036063909 @default.
- W2593238575 cites W2042156737 @default.
- W2593238575 cites W2050386038 @default.
- W2593238575 cites W2052937085 @default.
- W2593238575 cites W2058644702 @default.
- W2593238575 cites W2059284263 @default.
- W2593238575 cites W2059918681 @default.
- W2593238575 cites W2061289966 @default.
- W2593238575 cites W2069688249 @default.
- W2593238575 cites W2072567687 @default.
- W2593238575 cites W2073345837 @default.
- W2593238575 cites W2074559965 @default.
- W2593238575 cites W2079399320 @default.
- W2593238575 cites W2085397321 @default.
- W2593238575 cites W2086157089 @default.
- W2593238575 cites W2089544520 @default.
- W2593238575 cites W2092521739 @default.
- W2593238575 cites W2094013842 @default.
- W2593238575 cites W2113737506 @default.
- W2593238575 cites W2121967685 @default.
- W2593238575 cites W2129717401 @default.
- W2593238575 cites W2131305585 @default.
- W2593238575 cites W2132652356 @default.
- W2593238575 cites W2134884007 @default.
- W2593238575 cites W2135173663 @default.
- W2593238575 cites W2144749179 @default.
- W2593238575 cites W2146385426 @default.
- W2593238575 cites W2151405035 @default.
- W2593238575 cites W2152159961 @default.
- W2593238575 cites W2316110746 @default.
- W2593238575 cites W2316836042 @default.
- W2593238575 cites W3124507438 @default.
- W2593238575 cites W3125851473 @default.
- W2593238575 cites W4240915221 @default.
- W2593238575 cites W4251859756 @default.
- W2593238575 cites W4292811746 @default.
- W2593238575 doi "https://doi.org/10.1108/ijqss-07-2016-0048" @default.
- W2593238575 hasPublicationYear "2017" @default.
- W2593238575 type Work @default.
- W2593238575 sameAs 2593238575 @default.
- W2593238575 citedByCount "175" @default.
- W2593238575 countsByYear W25932385752017 @default.
- W2593238575 countsByYear W25932385752018 @default.
- W2593238575 countsByYear W25932385752019 @default.
- W2593238575 countsByYear W25932385752020 @default.
- W2593238575 countsByYear W25932385752021 @default.
- W2593238575 countsByYear W25932385752022 @default.
- W2593238575 countsByYear W25932385752023 @default.
- W2593238575 crossrefType "journal-article" @default.
- W2593238575 hasAuthorship W2593238575A5004906934 @default.
- W2593238575 hasAuthorship W2593238575A5010993821 @default.
- W2593238575 hasAuthorship W2593238575A5077237267 @default.
- W2593238575 hasConcept C101276457 @default.
- W2593238575 hasConcept C112698675 @default.
- W2593238575 hasConcept C136764020 @default.
- W2593238575 hasConcept C140781008 @default.
- W2593238575 hasConcept C144024400 @default.
- W2593238575 hasConcept C144133560 @default.
- W2593238575 hasConcept C146897074 @default.
- W2593238575 hasConcept C162853370 @default.
- W2593238575 hasConcept C179420905 @default.
- W2593238575 hasConcept C191511416 @default.
- W2593238575 hasConcept C192975520 @default.