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• W2594051036 abstract "The objective of this paper is to propose hypotheses that explore the impact of three patient-centered attributes of patient satisfaction on word-of-mouth communication by patients. With the underpinnings of advertising communications theory, we examine how empathy, responsiveness, and physical environment of a hospital affect word-of-mouth communication and intensity. This conceptual paper lays the foundation for future empirical research that has a potential to yield important and insightful findings. Results from an examination of hypotheses developed in this paper may advance knowledge in this area and assist administrators in improving patient-centered attributes of patient satisfaction that can stimulate positive word-of-mouth communication." @default.
• W2594051036 created "2017-03-16" @default.
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• W2594051036 date "2017-01-01" @default.
• W2594051036 modified "2023-09-24" @default.
• W2594051036 title "Do Attributes of Patient Satisfaction Affect Word-of-Mouth Communication?" @default.
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• W2594051036 doi "https://doi.org/10.1007/978-3-319-45596-9_158" @default.
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