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- W259488022 abstract "This paper focuses on customer participation and customer knowledge as strategic marketing tools in the development and delivery of the health care offering. As such, this paper will develop a framework of the health care system centered on a customer’s level of knowledge about their health problem and the level of customer participation proposed to be ideal in the diagnosis and treatment of this problem." @default.
- W259488022 created "2016-06-24" @default.
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- W259488022 date "2014-12-15" @default.
- W259488022 modified "2023-09-24" @default.
- W259488022 title "Customer Participation and Knowledge Level: How Will it Affect the Delivery of the Health Care Offering?" @default.
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- W259488022 doi "https://doi.org/10.1007/978-3-319-13147-4_52" @default.
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