FRINK Linked Data Fragments server

Matches in SemOpenAlex for { <https://semopenalex.org/work/W2597621448> ?p ?o ?g. }

• W2597621448 endingPage "22" @default.
• W2597621448 startingPage "12" @default.
• W2597621448 abstract "This article examines the Customer Knowledge Management (CKM) as an integration between the approaches of Knowledge Management (KM) and Customer Relationship Management (CRM). In the context of CRM, three types of knowledge flows play a critical role in the interaction between the organization and its customers: “Knowledge for Customers”, “Knowledge from Customers”, and “Knowledge about Customers”. A central question address here from a resource-based perspective is: How these customer knowledge flows are used through CRM business processes to improve effectiveness? Adopting a case study methodology in a sales outsourcing enterprise, this paper presents an in-depth investigation of Customer Knowledge Management through the CRM business processes. This research will help companies in the implementation of Customer Knowledge Management enabling them to improve their CRM effectiveness." @default.
• W2597621448 created "2017-04-07" @default.
• W2597621448 creator A5074329336 @default.
• W2597621448 date "2017-04-01" @default.
• W2597621448 modified "2023-09-29" @default.
• W2597621448 title "Investigation of Customer Knowledge Management" @default.
• W2597621448 cites W1698575626 @default.
• W2597621448 cites W1961198615 @default.
• W2597621448 cites W1975710656 @default.
• W2597621448 cites W1987776546 @default.
• W2597621448 cites W1993568353 @default.
• W2597621448 cites W2001448676 @default.
• W2597621448 cites W2024230012 @default.
• W2597621448 cites W2033826632 @default.
• W2597621448 cites W2048665713 @default.
• W2597621448 cites W2055013225 @default.
• W2597621448 cites W2055410913 @default.
• W2597621448 cites W2059719657 @default.
• W2597621448 cites W2076111670 @default.
• W2597621448 cites W2093322402 @default.
• W2597621448 cites W2097552874 @default.
• W2597621448 cites W2102150387 @default.
• W2597621448 cites W2104170447 @default.
• W2597621448 cites W2106096310 @default.
• W2597621448 cites W2129830692 @default.
• W2597621448 cites W2137989220 @default.
• W2597621448 cites W2140956556 @default.
• W2597621448 cites W2143039788 @default.
• W2597621448 cites W2144323748 @default.
• W2597621448 cites W2154374169 @default.
• W2597621448 cites W2165889981 @default.
• W2597621448 cites W3124293074 @default.
• W2597621448 cites W4210294222 @default.
• W2597621448 doi "https://doi.org/10.4018/ijssmet.2017040102" @default.
• W2597621448 hasPublicationYear "2017" @default.
• W2597621448 type Work @default.
• W2597621448 sameAs 2597621448 @default.
• W2597621448 citedByCount "29" @default.
• W2597621448 countsByYear W25976214482018 @default.
• W2597621448 countsByYear W25976214482019 @default.
• W2597621448 countsByYear W25976214482020 @default.
• W2597621448 countsByYear W25976214482021 @default.
• W2597621448 countsByYear W25976214482022 @default.
• W2597621448 crossrefType "journal-article" @default.
• W2597621448 hasAuthorship W2597621448A5074329336 @default.
• W2597621448 hasConcept C101276457 @default.
• W2597621448 hasConcept C128487930 @default.
• W2597621448 hasConcept C140781008 @default.
• W2597621448 hasConcept C144133560 @default.
• W2597621448 hasConcept C151730666 @default.
• W2597621448 hasConcept C162853370 @default.
• W2597621448 hasConcept C171141877 @default.
• W2597621448 hasConcept C195094911 @default.
• W2597621448 hasConcept C2777802574 @default.
• W2597621448 hasConcept C2779343474 @default.
• W2597621448 hasConcept C2780378061 @default.
• W2597621448 hasConcept C27850374 @default.
• W2597621448 hasConcept C31367271 @default.
• W2597621448 hasConcept C41008148 @default.
• W2597621448 hasConcept C46934059 @default.
• W2597621448 hasConcept C56739046 @default.
• W2597621448 hasConcept C57660159 @default.
• W2597621448 hasConcept C63207073 @default.
• W2597621448 hasConcept C86803240 @default.
• W2597621448 hasConcept C98825075 @default.
• W2597621448 hasConceptScore W2597621448C101276457 @default.
• W2597621448 hasConceptScore W2597621448C128487930 @default.
• W2597621448 hasConceptScore W2597621448C140781008 @default.
• W2597621448 hasConceptScore W2597621448C144133560 @default.
• W2597621448 hasConceptScore W2597621448C151730666 @default.
• W2597621448 hasConceptScore W2597621448C162853370 @default.
• W2597621448 hasConceptScore W2597621448C171141877 @default.
• W2597621448 hasConceptScore W2597621448C195094911 @default.
• W2597621448 hasConceptScore W2597621448C2777802574 @default.
• W2597621448 hasConceptScore W2597621448C2779343474 @default.
• W2597621448 hasConceptScore W2597621448C2780378061 @default.
• W2597621448 hasConceptScore W2597621448C27850374 @default.
• W2597621448 hasConceptScore W2597621448C31367271 @default.
• W2597621448 hasConceptScore W2597621448C41008148 @default.
• W2597621448 hasConceptScore W2597621448C46934059 @default.
• W2597621448 hasConceptScore W2597621448C56739046 @default.
• W2597621448 hasConceptScore W2597621448C57660159 @default.
• W2597621448 hasConceptScore W2597621448C63207073 @default.
• W2597621448 hasConceptScore W2597621448C86803240 @default.
• W2597621448 hasConceptScore W2597621448C98825075 @default.
• W2597621448 hasIssue "2" @default.
• W2597621448 hasLocation W25976214481 @default.
• W2597621448 hasOpenAccess W2597621448 @default.
• W2597621448 hasPrimaryLocation W25976214481 @default.
• W2597621448 hasRelatedWork W1723479974 @default.
• W2597621448 hasRelatedWork W1968281843 @default.
• W2597621448 hasRelatedWork W2181324976 @default.
• W2597621448 hasRelatedWork W2394019362 @default.
• W2597621448 hasRelatedWork W2394060810 @default.
• W2597621448 hasRelatedWork W2596339477 @default.
• W2597621448 hasRelatedWork W2597621448 @default.
• W2597621448 hasRelatedWork W4249589210 @default.
• W2597621448 hasRelatedWork W4249698247 @default.

• next