FRINK Linked Data Fragments server

Matches in SemOpenAlex for { <https://semopenalex.org/work/W2602489920> ?p ?o ?g. }

• W2602489920 abstract "Purpose – The main purpose of this paper is to develop a conceptual framework that explains theinfluence of Customer Relationship Strategy on the customer satisfaction and loyalty of MalaysiaBanks.Design/methodology/approach – This paper adopts qualitative method of reviewing relatedliteratures.Findings – Evidences from the extant literatures have suggested that effective implementations of the five dimensions of CRM (Customer Orientation, CRM Organization, Knowledge Management, Technology Based CRM and Customer Involvement) will positively affect customer satisfaction and lead to loyalty within the banking industry.Research limitations/implications – The major limitation of this work is that it is qualitative and thereby requires empirical data to support the model that is presented.Practical implications – This paper practically suggests that for banks to gain satisfaction and loyalty of their customers, they must monitor level of customer trust through proper integration of CRM application.Originality/value – This paper primarily conceptualizes a measurement model that would assist in determining the impacts of CRM on customer satisfaction and loyalty of banks.It is the first study that incorporates customer involvement dimension along other four CRM dimensions that was developed by Sin et al (2005). It also considers trust as a moderating variable between satisfaction and loyalty." @default.
• W2602489920 created "2017-04-07" @default.
• W2602489920 creator A5014993716 @default.
• W2602489920 creator A5055404108 @default.
• W2602489920 creator A5069120842 @default.
• W2602489920 date "2013-12-11" @default.
• W2602489920 modified "2023-09-26" @default.
• W2602489920 title "Does customer relationship strategy influence customer satisfaction and loyalty?: Evidence from Malaysia banking sector" @default.
• W2602489920 cites W1520422402 @default.
• W2602489920 cites W1978817606 @default.
• W2602489920 cites W2029723879 @default.
• W2602489920 cites W2050279181 @default.
• W2602489920 cites W2068581935 @default.
• W2602489920 cites W2080773712 @default.
• W2602489920 hasPublicationYear "2013" @default.
• W2602489920 type Work @default.
• W2602489920 sameAs 2602489920 @default.
• W2602489920 citedByCount "0" @default.
• W2602489920 crossrefType "journal-article" @default.
• W2602489920 hasAuthorship W2602489920A5014993716 @default.
• W2602489920 hasAuthorship W2602489920A5055404108 @default.
• W2602489920 hasAuthorship W2602489920A5069120842 @default.
• W2602489920 hasConcept C101276457 @default.
• W2602489920 hasConcept C140781008 @default.
• W2602489920 hasConcept C144133560 @default.
• W2602489920 hasConcept C146897074 @default.
• W2602489920 hasConcept C162853370 @default.
• W2602489920 hasConcept C178300618 @default.
• W2602489920 hasConcept C191511416 @default.
• W2602489920 hasConcept C2776967331 @default.
• W2602489920 hasConcept C2780378061 @default.
• W2602489920 hasConcept C31367271 @default.
• W2602489920 hasConcept C41008148 @default.
• W2602489920 hasConcept C53100981 @default.
• W2602489920 hasConcept C56739046 @default.
• W2602489920 hasConcept C57660159 @default.
• W2602489920 hasConcept C63207073 @default.
• W2602489920 hasConcept C77197577 @default.
• W2602489920 hasConcept C78458016 @default.
• W2602489920 hasConcept C86803240 @default.
• W2602489920 hasConcept C98825075 @default.
• W2602489920 hasConceptScore W2602489920C101276457 @default.
• W2602489920 hasConceptScore W2602489920C140781008 @default.
• W2602489920 hasConceptScore W2602489920C144133560 @default.
• W2602489920 hasConceptScore W2602489920C146897074 @default.
• W2602489920 hasConceptScore W2602489920C162853370 @default.
• W2602489920 hasConceptScore W2602489920C178300618 @default.
• W2602489920 hasConceptScore W2602489920C191511416 @default.
• W2602489920 hasConceptScore W2602489920C2776967331 @default.
• W2602489920 hasConceptScore W2602489920C2780378061 @default.
• W2602489920 hasConceptScore W2602489920C31367271 @default.
• W2602489920 hasConceptScore W2602489920C41008148 @default.
• W2602489920 hasConceptScore W2602489920C53100981 @default.
• W2602489920 hasConceptScore W2602489920C56739046 @default.
• W2602489920 hasConceptScore W2602489920C57660159 @default.
• W2602489920 hasConceptScore W2602489920C63207073 @default.
• W2602489920 hasConceptScore W2602489920C77197577 @default.
• W2602489920 hasConceptScore W2602489920C78458016 @default.
• W2602489920 hasConceptScore W2602489920C86803240 @default.
• W2602489920 hasConceptScore W2602489920C98825075 @default.
• W2602489920 hasLocation W26024899201 @default.
• W2602489920 hasOpenAccess W2602489920 @default.
• W2602489920 hasPrimaryLocation W26024899201 @default.
• W2602489920 hasRelatedWork W1188332736 @default.
• W2602489920 hasRelatedWork W1582023741 @default.
• W2602489920 hasRelatedWork W2012768495 @default.
• W2602489920 hasRelatedWork W2022245857 @default.
• W2602489920 hasRelatedWork W2073725957 @default.
• W2602489920 hasRelatedWork W2132032627 @default.
• W2602489920 hasRelatedWork W2344425646 @default.
• W2602489920 hasRelatedWork W2901831232 @default.
• W2602489920 hasRelatedWork W2906736036 @default.
• W2602489920 hasRelatedWork W2907918192 @default.
• W2602489920 hasRelatedWork W2932171297 @default.
• W2602489920 hasRelatedWork W2961910625 @default.
• W2602489920 hasRelatedWork W2990621664 @default.
• W2602489920 hasRelatedWork W3041484286 @default.
• W2602489920 hasRelatedWork W3097277966 @default.
• W2602489920 hasRelatedWork W3129409221 @default.
• W2602489920 hasRelatedWork W3138657821 @default.
• W2602489920 hasRelatedWork W3209169602 @default.
• W2602489920 hasRelatedWork W2217956831 @default.
• W2602489920 hasRelatedWork W2252808182 @default.
• W2602489920 isParatext "false" @default.
• W2602489920 isRetracted "false" @default.
• W2602489920 magId "2602489920" @default.
• W2602489920 workType "article" @default.