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- W2613918911 abstract "In the user-driven modernization movement characteristic of the development of organizations, the service relationship raises renewed sociological interest. In some organizations, education among them, the general interest makes a move from a mission-oriented system to a service-oriented one difficult. This paper provides a critical contribution to the debate on the place of users in policies of educational modernization from readings across the sociology of education, the sociology of organizations, and the political sciences. It analyzes where users stand in a school organization through their representation, then recommends a new division of educational work for them. After highlighting the boundaries of this reorganization, the author will propose the following hypothesis: If national education policies miss their targets, it is because they do not listen to the complaints and feelings of inequality from pupils and their parents. Even though the discourse on the modernization of the school system is full of user-oriented rhetoric and the priority of a dialogue between civil servants and users on the basic principles of public service have been reaffirmed, reaching mutual respect, defining what is legitimate, seeing how civility can be shared practically, still remains to be achieved." @default.
- W2613918911 created "2017-05-19" @default.
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- W2613918911 date "2004-01-01" @default.
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- W2613918911 title "“The Elusive User”? An Ill-Adapted Modernization of State Education Examined" @default.
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