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- W2616464497 abstract "This book is essential reading for all decision makers (IT-literate or not) who are presented with an ITIL? proposal or asked to oversee an project, or find something called ITIL or Service Management in their budget. It tells you what the industry won't. For everyone else involved in projects, this book will help you stay grounded and safe. The book explains, in lay-manager's terms, what is. It reveals what is good for, what it is bad at, what to expect from it. It describes how to ensure an project succeeds, what to look for in the business case, and how to measure the results. See www.itskeptic.org/owningitil ITIL? is a Registered Trade Mark and a Registered Community Trade Mark of the UK Office of Government Commerce (OGC). ITIL? is registered in the U.S. Patent and Trademark Office." @default.
- W2616464497 created "2017-05-26" @default.
- W2616464497 creator A5014085617 @default.
- W2616464497 date "2009-04-17" @default.
- W2616464497 modified "2023-09-24" @default.
- W2616464497 title "Owning ITIL" @default.
- W2616464497 hasPublicationYear "2009" @default.
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