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- W2617364023 endingPage "888" @default.
- W2617364023 startingPage "876" @default.
- W2617364023 abstract "Purpose This paper aims to highlight the importance of relational resources (trust and relationship effectiveness). The authors investigate how the Chinese guanxi is utilized to create and develop service exploitation and exploration activities for adopting non-technological innovations. Design/methodology/approach This study surveyed 252 Chinese and Taiwanese firms. The results were analyzed through structural equation model. Findings Relational antecedents of collaborative communication and constructive conflict positively relate to trust, as well as to relationship effectiveness. Constructive conflict positively relates to exploration and exploitation. Relationship effectiveness and trust mediate two relational antecedents to exploitation. Relationship effectiveness crucially mediates two relational antecedents to exploration. Research limitations/implications Dyadic data would be more desirable to study firm interactions. Practical implications Chinese society perceives conflict as being detrimental to relationships. Constructive conflict enhances inter-firm trust and relationship effectiveness. Relationship effectiveness, which motivates suppliers to mobilize their guanxi network, mediates the supplier–customer interaction in broadening relationships to produce new services, as well as reinforcing networks to strengthen existing ventures. Originality/value This study contributes to a relatively under-explored relationship effectiveness area. Chinese suppliers capitalize their guanxi networks to achieve competitive advantages in non-technological innovation." @default.
- W2617364023 created "2017-06-05" @default.
- W2617364023 creator A5021121316 @default.
- W2617364023 creator A5062919545 @default.
- W2617364023 creator A5067816494 @default.
- W2617364023 date "2017-07-03" @default.
- W2617364023 modified "2023-10-13" @default.
- W2617364023 title "Relational resources for emerging markets’ non-technological innovation: insights from China and Taiwan" @default.
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- W2617364023 doi "https://doi.org/10.1108/jbim-05-2015-0092" @default.
- W2617364023 hasPublicationYear "2017" @default.