FRINK Linked Data Fragments server

Matches in SemOpenAlex for { <https://semopenalex.org/work/W2625292071> ?p ?o ?g. }

• W2625292071 startingPage "86" @default.
• W2625292071 abstract "Understanding why dissatisfied consumers complain the way they do is important from theoretical, managerial, and public policy perspectives. To a great extent, research into consumer complaining behavior (CCB) has been carried out primarily in developed countries; consequently, it has had a strong U.S. and European orientation. In order to broaden all perspectives, a conceptual model which integrates different streams of CCB is herein developed and used as the reference point for an empirical study of a segment of young adult Brazilian consumers. The conceptual framework spawned 16 testable research hypotheses which were addressed by operationalizing a simple one-factor (two levels) between-subjects experimental design. A total of 480 graduate students enrolled at 2 major universities in Brazil were exposed to a written scenario describing a restaurant experience. Findings revealed that the level of consumer dissatisfaction, attitude towards complaining, self-confidence, and perceived likelihood of success influence complaint intentions, as well as word-of-mouth and switching intentions, but in different ways. Analysis also revealed that consumer self-confidence was the main driver of intention to complain, while dissatisfaction intensity proved to be the most relevant antecedent for both negative word-of-mouth and switching intentions. Finally, attitude toward complaining was shown to moderate the relationship between dissatisfaction intensity and the intent to complain." @default.
• W2625292071 created "2017-06-23" @default.
• W2625292071 creator A5000911369 @default.
• W2625292071 creator A5062071362 @default.
• W2625292071 date "2007-01-01" @default.
• W2625292071 modified "2023-09-26" @default.
• W2625292071 title "Consumer Complaining Behavior in Developing Countries: The Case of Brazil" @default.
• W2625292071 cites W1516136238 @default.
• W2625292071 cites W1563718502 @default.
• W2625292071 cites W1569240714 @default.
• W2625292071 cites W1665332082 @default.
• W2625292071 cites W1833883724 @default.
• W2625292071 cites W1845276181 @default.
• W2625292071 cites W194409604 @default.
• W2625292071 cites W1974916982 @default.
• W2625292071 cites W1981018178 @default.
• W2625292071 cites W1983364918 @default.
• W2625292071 cites W1986414485 @default.
• W2625292071 cites W2003516988 @default.
• W2625292071 cites W2010311888 @default.
• W2625292071 cites W2019489722 @default.
• W2625292071 cites W2027784974 @default.
• W2625292071 cites W2029637601 @default.
• W2625292071 cites W2036149274 @default.
• W2625292071 cites W2045879307 @default.
• W2625292071 cites W2052897116 @default.
• W2625292071 cites W2055924939 @default.
• W2625292071 cites W2056952650 @default.
• W2625292071 cites W2061742916 @default.
• W2625292071 cites W2062193161 @default.
• W2625292071 cites W2069873412 @default.
• W2625292071 cites W2073855350 @default.
• W2625292071 cites W2077397053 @default.
• W2625292071 cites W2077947807 @default.
• W2625292071 cites W2083699334 @default.
• W2625292071 cites W2084870027 @default.
• W2625292071 cites W2094439750 @default.
• W2625292071 cites W2095280480 @default.
• W2625292071 cites W2115463128 @default.
• W2625292071 cites W2122912498 @default.
• W2625292071 cites W2165109419 @default.
• W2625292071 cites W2167817177 @default.
• W2625292071 cites W2226858328 @default.
• W2625292071 cites W2313319791 @default.
• W2625292071 cites W2315698671 @default.
• W2625292071 cites W2316552461 @default.
• W2625292071 cites W2318665975 @default.
• W2625292071 cites W2322233365 @default.
• W2625292071 cites W2330417241 @default.
• W2625292071 cites W2418883792 @default.
• W2625292071 cites W2593577453 @default.
• W2625292071 cites W2637074437 @default.
• W2625292071 cites W2639277532 @default.
• W2625292071 cites W2756461334 @default.
• W2625292071 cites W2891972068 @default.
• W2625292071 cites W2911144165 @default.
• W2625292071 cites W2975824187 @default.
• W2625292071 cites W3015634246 @default.
• W2625292071 cites W3139824310 @default.
• W2625292071 cites W348965865 @default.
• W2625292071 cites W3767694 @default.
• W2625292071 cites W602433299 @default.
• W2625292071 cites W6652454 @default.
• W2625292071 cites W2412245756 @default.
• W2625292071 hasPublicationYear "2007" @default.
• W2625292071 type Work @default.
• W2625292071 sameAs 2625292071 @default.
• W2625292071 citedByCount "22" @default.
• W2625292071 countsByYear W26252920712012 @default.
• W2625292071 countsByYear W26252920712013 @default.
• W2625292071 countsByYear W26252920712014 @default.
• W2625292071 countsByYear W26252920712015 @default.
• W2625292071 countsByYear W26252920712016 @default.
• W2625292071 countsByYear W26252920712017 @default.
• W2625292071 crossrefType "journal-article" @default.
• W2625292071 hasAuthorship W2625292071A5000911369 @default.
• W2625292071 hasAuthorship W2625292071A5062071362 @default.
• W2625292071 hasConcept C111472728 @default.
• W2625292071 hasConcept C112698675 @default.
• W2625292071 hasConcept C13606891 @default.
• W2625292071 hasConcept C137913393 @default.
• W2625292071 hasConcept C138885662 @default.
• W2625292071 hasConcept C14224292 @default.
• W2625292071 hasConcept C144024400 @default.
• W2625292071 hasConcept C144133560 @default.
• W2625292071 hasConcept C15744967 @default.
• W2625292071 hasConcept C162853370 @default.
• W2625292071 hasConcept C17744445 @default.
• W2625292071 hasConcept C199539241 @default.
• W2625292071 hasConcept C23213687 @default.
• W2625292071 hasConcept C2780838233 @default.
• W2625292071 hasConcept C2781256819 @default.
• W2625292071 hasConcept C36289849 @default.
• W2625292071 hasConcept C77805123 @default.
• W2625292071 hasConcept C9354725 @default.
• W2625292071 hasConcept C96405632 @default.
• W2625292071 hasConceptScore W2625292071C111472728 @default.
• W2625292071 hasConceptScore W2625292071C112698675 @default.
• W2625292071 hasConceptScore W2625292071C13606891 @default.

• next