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- W2625860662 abstract "The quality culture of an organization is defined as the collective habits, beliefs and behavior of employees in the organization with respect to quality. In order to evaluate the existing quality culture profiles within the construction industry in Hong Kong, the concept of quality culture audits was previously introduced together with the development of a trial questionnaire. Three trial audits were carried out on three construction contractors in 2005. Since then, the trial questionnaire has been modified substantially. The purpose of this paper is to summarize the revisions made to the questionnaire and to discuss the results obtained in 2007 from three designer firms and three contracting firms using the modified questionnaire. As indicated by the poor response rate of the companies, the companies were in general very resistant to participating in quality culture auditing. This may be due to the fact that the construction industry has not yet grasped how a quality culture audits can assist a company in improving its performance and thereby helping the company to become more competitive. In the future, additional information is required from more companies so that a benchmark study can be carried out from which a more solid conclusion may be made." @default.
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- W2625860662 date "2008-04-01" @default.
- W2625860662 modified "2023-09-26" @default.
- W2625860662 title "Construction quality culture auditing in Hong Kong" @default.
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