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- W26589143 endingPage "30" @default.
- W26589143 startingPage "11" @default.
- W26589143 abstract "In recently deregulated energy markets, utilities previously operating in monopolistic environments are now focusing on customer satisfaction and loyalty. In this study, a conceptual framework is proposed that analyses the effects of brand image, customer satisfaction and perceived switching costs on two distinct dimensions of cus- tomer loyalty in residential energy markets, i.e. attitudinal loyalty and behavioural loyalty. Brand image of residential energy services is conceptualized within the following components: perceived technical and functional service quali- ty, perception of value-added services, environmental and social commitment of the company and brand associa- tions related to the corporate attributes innovative and dynamic. Subsequently, the proposed model is tested in the scope of a representative survey of Spanish residential energy customers." @default.
- W26589143 created "2016-06-24" @default.
- W26589143 creator A5045638114 @default.
- W26589143 creator A5073592926 @default.
- W26589143 date "2009-01-01" @default.
- W26589143 modified "2023-09-22" @default.
- W26589143 title "Influencia de la imagen de marca, la satisfacción y los costes de cambio en la lealtad del cliente de energía doméstica" @default.
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