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- W266771486 abstract "Abstract For numerous reasons, libraries contemplating the purchase of a web scale discovery service should very carefully complete their homework. The following set of questions can serve as a primer for those engaging in their own evaluations of the increasingly competitive library web scale discovery space. Questions are divided into several topical areas: general and background questions; local library resources; publisher and aggregator indexed content; open access content; relevancy ranking; authentication and fights management; and the user interface. ********** The following questions can serve as a springboard for prospective library customers seeking more information from vendors as part of their own evaluation of library Web scale discovery services. Section 1: General and Background Questions l. Customer Install Base * How many current customers do you have that have implemented the product at their institutions (i.e., the tool is currently available to users or researchers at the institution)? * How many additional customers have committed to the product? * How many of these customers fall within our library type (e.g., higher ed academic, public, K-12)? 2. References * Can you provide website addresses for live implementations that you feel serve as a representative model matching our library type? * Can you provide references--name and contact information--for the lead individuals you worked with at several representative customer sites that match our library type? 3. Pricing Model, Optional Products * Describe your pricing model for a library type such as ours, including initial up-front costs and ongoing costs related to the subscription and technical support. * What optional add-on services or modules (federated search, recommender services, enrichment services) do you market that we should be aware of and that are related to and able to be integrated with your discovery solution? 4. Technical Support and Troubleshooting * Briefly describe options (including hours of availability) customers have for reporting mission-critical problems and for reporting observed non-mission-critical apparent glitches. * Briefly describe any consulting services you may provide above and beyond routine support services (e.g., consulting services related to harvesting of a unique library resource for which an ingest/transform/normalize routine does not already exist). * Is there a process for suggesting enhancements for potential future incorporation into the product? 5. Size of the Centralized Index. How many periodical titles does your preharvested centralized index encompass? What is the current count of unique indexed items? 6. Statistics * Please describe what you feel are some of the more significant use, management, or content-related statistics available out of the box with your system. * Are the statistics COUNTER compliant? Ongoing Maintenance Activities, Local Library Staff * For instances where the interface and discovery service are hosted on your end, please describe any ongoing local library activities associated with maintaining the service for the local library's clientele (e.g., ongoing maintenance associated with periodic local resource harvest updates, etc.). * For instances where the hardware and interface are hosted at the local library, please describe any ongoing local library activities associated with maintaining the service for the local library's clientele (e.g., backup responsibilities, hardware troubleshooting, etc.). Note: Most systems are hosted by the vendor; this question applies to only a few select vendors. Section 2: Local Library Resources 8. Metadata Requirements * What mandatory record fields for local resources must exist for the content to be indexed and discoverable within your platform (e. …" @default.
- W266771486 created "2016-06-24" @default.
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- W266771486 date "2011-01-01" @default.
- W266771486 modified "2023-09-25" @default.
- W266771486 title "Questions to Consider" @default.
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