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- W2699529964 abstract "In the following chapter, we analyze the importance of measuring for the performance of security functions in commercial environments. We start the chapter by explaining metrics including the challenges that are associated with measuring security performance. Consequently, we turn to explaining Key Performance Indicators (KPIs) and presenting key rules for measuring crucial security processes and presenting their results. Further on, we analyze frequent misconceptions related to metrics. We continue by dividing metrics according to those that measure performance outcomes and those that measure performance drivers. We finalize the chapter by analyzing how to measure the effectiveness of internal communication which one of the crucial goals of a security function, how to measure the impact of security on customers, and how to assess the role that security plays in overall customer satisfaction." @default.
- W2699529964 created "2017-06-30" @default.
- W2699529964 creator A5029197145 @default.
- W2699529964 date "2017-01-01" @default.
- W2699529964 modified "2023-09-23" @default.
- W2699529964 title "Security Metrics" @default.
- W2699529964 doi "https://doi.org/10.1016/b978-0-12-805149-8.00013-3" @default.
- W2699529964 hasPublicationYear "2017" @default.
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