FRINK Linked Data Fragments server

Matches in SemOpenAlex for { <https://semopenalex.org/work/W2726241809> ?p ?o ?g. }

• W2726241809 endingPage "65" @default.
• W2726241809 startingPage "51" @default.
• W2726241809 abstract "Healthiness of financial system of a country depends on the success and competitiveness of financial institutions. The success and competitiveness of financial institutions are primarily realized through banks service quality, customer satisfaction and customer loyalty. Cognizant to these facts, this research was conducted to evaluate service quality, customer satisfaction and customer loyalty of commercial banks in Ethiopia. Two hundred three customers were surveyed with purposive sampling from selected commercial banks in major cities in the country. Further, the study explored the relationship among service quality, customer satisfaction and customer loyalty in Ethiopian Banking industry. The study revealed that customers are not satisfied with all dimensions of service quality of commercial banks in Ethiopia, and customers are not loyal to the banks. The study, further, confirmed that service quality, customer satisfaction and loyalty were found to be significantly correlated. Moreover, the study disclosed the existence of significant difference between private banks and public banks for the variables mentioned. The study recommends that banks in general and commercial bank of Ethiopia in particular have to improve the tangibility, reliability, responsiveness, assurance and empathy dimension of service quality in order to satisfy customers and hence to make customers loyal to banks." @default.
• W2726241809 created "2017-07-14" @default.
• W2726241809 creator A5004941143 @default.
• W2726241809 creator A5061655522 @default.
• W2726241809 date "2016-12-02" @default.
• W2726241809 modified "2023-09-24" @default.
• W2726241809 title "Service quality, Customer Satisfaction and Loyalty of Commercial Banks in Ethiopia" @default.
• W2726241809 cites W1698184325 @default.
• W2726241809 cites W1978125974 @default.
• W2726241809 cites W1989741922 @default.
• W2726241809 cites W1996137064 @default.
• W2726241809 cites W2000407522 @default.
• W2726241809 cites W2028184439 @default.
• W2726241809 cites W2032004715 @default.
• W2726241809 cites W2072015659 @default.
• W2726241809 cites W2080579682 @default.
• W2726241809 cites W2088812272 @default.
• W2726241809 cites W2089544520 @default.
• W2726241809 cites W2093295596 @default.
• W2726241809 cites W2101456575 @default.
• W2726241809 cites W2110279015 @default.
• W2726241809 cites W2112472109 @default.
• W2726241809 cites W2154403760 @default.
• W2726241809 cites W2323793239 @default.
• W2726241809 cites W2619479796 @default.
• W2726241809 cites W2997710257 @default.
• W2726241809 hasPublicationYear "2016" @default.
• W2726241809 type Work @default.
• W2726241809 sameAs 2726241809 @default.
• W2726241809 citedByCount "1" @default.
• W2726241809 countsByYear W27262418092019 @default.
• W2726241809 crossrefType "journal-article" @default.
• W2726241809 hasAuthorship W2726241809A5004941143 @default.
• W2726241809 hasAuthorship W2726241809A5061655522 @default.
• W2726241809 hasConcept C100363876 @default.
• W2726241809 hasConcept C101276457 @default.
• W2726241809 hasConcept C10138342 @default.
• W2726241809 hasConcept C111472728 @default.
• W2726241809 hasConcept C138885662 @default.
• W2726241809 hasConcept C140781008 @default.
• W2726241809 hasConcept C144024400 @default.
• W2726241809 hasConcept C144133560 @default.
• W2726241809 hasConcept C146897074 @default.
• W2726241809 hasConcept C149923435 @default.
• W2726241809 hasConcept C162853370 @default.
• W2726241809 hasConcept C182306322 @default.
• W2726241809 hasConcept C191511416 @default.
• W2726241809 hasConcept C2776967331 @default.
• W2726241809 hasConcept C2779530757 @default.
• W2726241809 hasConcept C2780378061 @default.
• W2726241809 hasConcept C2908647359 @default.
• W2726241809 hasConcept C31367271 @default.
• W2726241809 hasConceptScore W2726241809C100363876 @default.
• W2726241809 hasConceptScore W2726241809C101276457 @default.
• W2726241809 hasConceptScore W2726241809C10138342 @default.
• W2726241809 hasConceptScore W2726241809C111472728 @default.
• W2726241809 hasConceptScore W2726241809C138885662 @default.
• W2726241809 hasConceptScore W2726241809C140781008 @default.
• W2726241809 hasConceptScore W2726241809C144024400 @default.
• W2726241809 hasConceptScore W2726241809C144133560 @default.
• W2726241809 hasConceptScore W2726241809C146897074 @default.
• W2726241809 hasConceptScore W2726241809C149923435 @default.
• W2726241809 hasConceptScore W2726241809C162853370 @default.
• W2726241809 hasConceptScore W2726241809C182306322 @default.
• W2726241809 hasConceptScore W2726241809C191511416 @default.
• W2726241809 hasConceptScore W2726241809C2776967331 @default.
• W2726241809 hasConceptScore W2726241809C2779530757 @default.
• W2726241809 hasConceptScore W2726241809C2780378061 @default.
• W2726241809 hasConceptScore W2726241809C2908647359 @default.
• W2726241809 hasConceptScore W2726241809C31367271 @default.
• W2726241809 hasIssue "1" @default.
• W2726241809 hasLocation W27262418091 @default.
• W2726241809 hasOpenAccess W2726241809 @default.
• W2726241809 hasPrimaryLocation W27262418091 @default.
• W2726241809 hasRelatedWork W1597595240 @default.
• W2726241809 hasRelatedWork W2026237340 @default.
• W2726241809 hasRelatedWork W2090750900 @default.
• W2726241809 hasRelatedWork W2184130433 @default.
• W2726241809 hasRelatedWork W2265725151 @default.
• W2726241809 hasRelatedWork W2331323467 @default.
• W2726241809 hasRelatedWork W2617577049 @default.
• W2726241809 hasRelatedWork W2782777185 @default.
• W2726241809 hasRelatedWork W2797536826 @default.
• W2726241809 hasRelatedWork W2799725958 @default.
• W2726241809 hasRelatedWork W2890397106 @default.
• W2726241809 hasRelatedWork W2901656875 @default.
• W2726241809 hasRelatedWork W3017353192 @default.
• W2726241809 hasRelatedWork W3163562345 @default.
• W2726241809 hasRelatedWork W3168763372 @default.
• W2726241809 hasRelatedWork W3196958250 @default.
• W2726241809 hasRelatedWork W3197026717 @default.
• W2726241809 hasRelatedWork W2904027638 @default.
• W2726241809 hasRelatedWork W3145223368 @default.
• W2726241809 hasRelatedWork W3187076921 @default.
• W2726241809 hasVolume "28" @default.
• W2726241809 isParatext "false" @default.
• W2726241809 isRetracted "false" @default.
• W2726241809 magId "2726241809" @default.

• next