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- W2726442942 abstract "Sexual harassment is the result of abuse of power by one person over another. In selling, the customer often has power which can be exerted in illegal ways over the salesperson. This paper reviews the legal and empirical definition of sexual harassment. Sociocultural and organizational causes of harassment are discussed and consequences of harassment are presented. Strategies are offered to reduce the incidence of sexual harassment by decreasing the dependence of salespeople on their customers, by increasing customer dependence on salespeople, and by increasing salesperson power. The discussion is guided by a conceptual model of the sexual harassment of salespeople by customers. The paper offers research implications and opportunities to further understand the incidence, causes and consequences of sexual harassment of salespeople by customers." @default.
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- W2726442942 date "2013-10-24" @default.
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- W2726442942 title "Sexual Harassment in the Sales Force: The Customer is NOT Always Right" @default.
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