Matches in SemOpenAlex for { <https://semopenalex.org/work/W2727808559> ?p ?o ?g. }
Showing items 1 to 42 of
42
with 100 items per page.
- W2727808559 abstract "Customer service is usually perceived as a necessary evil, not something we get excited about, on either side of the phone. What if we instead viewed our part of the customer service equation enthusiastically, as an opportunity rather than a burden? We might be more motivated to do so if we realize that each time we are called upon to tackle a client issue, we will be seen as either a villain or a superhero, depending upon our reaction to the problem. If we just plod through the interaction without really caring about it, we’re cast as the villain; if we deliver spectacular customer service, we get the role of superhero. We need to merit wearing the cape by demonstrating that we’re willing and able to come to the client’s rescue in a way that is meaningful to them." @default.
- W2727808559 created "2017-07-14" @default.
- W2727808559 creator A5078145131 @default.
- W2727808559 date "2011-01-01" @default.
- W2727808559 modified "2023-09-23" @default.
- W2727808559 title "Distinguishing Superheroes from Villains" @default.
- W2727808559 doi "https://doi.org/10.2139/ssrn.1934911" @default.
- W2727808559 hasPublicationYear "2011" @default.
- W2727808559 type Work @default.
- W2727808559 sameAs 2727808559 @default.
- W2727808559 citedByCount "0" @default.
- W2727808559 crossrefType "journal-article" @default.
- W2727808559 hasAuthorship W2727808559A5078145131 @default.
- W2727808559 hasConcept C17744445 @default.
- W2727808559 hasConceptScore W2727808559C17744445 @default.
- W2727808559 hasLocation W27278085591 @default.
- W2727808559 hasOpenAccess W2727808559 @default.
- W2727808559 hasPrimaryLocation W27278085591 @default.
- W2727808559 hasRelatedWork W105228504 @default.
- W2727808559 hasRelatedWork W2012640948 @default.
- W2727808559 hasRelatedWork W2324313550 @default.
- W2727808559 hasRelatedWork W2334030271 @default.
- W2727808559 hasRelatedWork W2414259741 @default.
- W2727808559 hasRelatedWork W2464203349 @default.
- W2727808559 hasRelatedWork W2484685827 @default.
- W2727808559 hasRelatedWork W2487125808 @default.
- W2727808559 hasRelatedWork W2541581498 @default.
- W2727808559 hasRelatedWork W25675738 @default.
- W2727808559 hasRelatedWork W283337769 @default.
- W2727808559 hasRelatedWork W301771666 @default.
- W2727808559 hasRelatedWork W349852618 @default.
- W2727808559 hasRelatedWork W632156143 @default.
- W2727808559 hasRelatedWork W97741843 @default.
- W2727808559 hasRelatedWork W2276977187 @default.
- W2727808559 hasRelatedWork W2400762720 @default.
- W2727808559 hasRelatedWork W2598487428 @default.
- W2727808559 hasRelatedWork W2610871738 @default.
- W2727808559 hasRelatedWork W2737804533 @default.
- W2727808559 isParatext "false" @default.
- W2727808559 isRetracted "false" @default.
- W2727808559 magId "2727808559" @default.
- W2727808559 workType "article" @default.