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• W2732463490 abstract "We design a laboratory experiment to identify causal performance effects of top-down communication between managers and their subordinates. Our focus lies on communication that resolves uncertainty about the work environment but does not provide task-specific knowledge. Recent articles in the business press report a lack of such communication in real-world organizations and associate it with reduced organizational performance. Our results confirm this observation. We find that top-down communication is a profitable way for managers to increase employee performance in the presence of uncertainty. Specifically, we show that non-communication is the worst option for managers. However, 50 percent of our experimental managers use top-down communication too restrictively. Overall, managers forego 30 percent of their potential profits through non-communication. We show that organizations can overcome this problem by adopting automated information procedures, which are equally effective." @default.
• W2732463490 created "2017-07-14" @default.
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• W2732463490 date "2014-05-01" @default.
• W2732463490 modified "2023-09-27" @default.
• W2732463490 title "The value of top-down communication for organizational performance" @default.
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• W2732463490 doi "https://doi.org/10.5167/uzh-96173" @default.
• W2732463490 hasPublicationYear "2014" @default.
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