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- W2736028679 abstract "This article is focused on explaining the results of a research project that outlined a management model of lessons learned for solving incidents in a company, which started with the identification of the problem, pointed out the disadvantages currently faced by organizations to give solution to the incidences. It was based on a conceptual framework that gives a preliminary description of some of the most commonly used incident management tools in organizations and approaches the application of knowledge management, lessons learned and incident resolution participants." @default.
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- W2736028679 date "2017-01-01" @default.
- W2736028679 modified "2023-10-18" @default.
- W2736028679 title "Lesson Learned Management Model for Solving Incidents in a Company" @default.
- W2736028679 cites W1521286559 @default.
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- W2736028679 doi "https://doi.org/10.1007/978-3-319-62743-4_13" @default.
- W2736028679 hasPublicationYear "2017" @default.
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