Matches in SemOpenAlex for { <https://semopenalex.org/work/W2742297792> ?p ?o ?g. }
Showing items 1 to 52 of
52
with 100 items per page.
- W2742297792 abstract "The current research investigates the effects of consumers’ perception (i.e. perceived usefulness, perceived convenience, and perceived security and privacy) of self-service banking technologies (SSBTs) on customer satisfaction, which in turn affects their affective and instrumental commitment toward banks. Based on the data collected from 176 domestic bank customers and 130 foreign bank customers in Vietnam, the current research examines and compares the proposed relationships across domestic and foreign banks. Its results indicate that, for the overall sample, perceived usefulness, perceived convenience, and perceived security and privacy of SSBTs positively affect customer satisfaction, which incidentally significantly increases customers’ affective and instrumental commitment. However, perceived usefulness of SSBTs is not an important driver of customer satisfaction with domestic banks. Also, in the case of foreign banks, perceived convenience of SSBTs does not influence customers’ satisfaction, and customers’ instrumental commitment toward foreign banks is not affected by customers’ satisfaction. Based on the research findings, this study provides some suggestions and recommendation for both domestic and foreign banking practitioners and policy makers in Vietnam." @default.
- W2742297792 created "2017-08-17" @default.
- W2742297792 creator A5010137600 @default.
- W2742297792 creator A5056668730 @default.
- W2742297792 date "2016-04-01" @default.
- W2742297792 modified "2023-09-27" @default.
- W2742297792 title "Affective and Instrumental Commitment: A Special Reference to Self-Service Technologies in Domestic and Foreign Banks" @default.
- W2742297792 doi "https://doi.org/10.24311/jabes/2016.23.2.03" @default.
- W2742297792 hasPublicationYear "2016" @default.
- W2742297792 type Work @default.
- W2742297792 sameAs 2742297792 @default.
- W2742297792 citedByCount "0" @default.
- W2742297792 crossrefType "journal-article" @default.
- W2742297792 hasAuthorship W2742297792A5010137600 @default.
- W2742297792 hasAuthorship W2742297792A5056668730 @default.
- W2742297792 hasConcept C136264566 @default.
- W2742297792 hasConcept C149782125 @default.
- W2742297792 hasConcept C162144332 @default.
- W2742297792 hasConcept C162324750 @default.
- W2742297792 hasConcept C2780378061 @default.
- W2742297792 hasConceptScore W2742297792C136264566 @default.
- W2742297792 hasConceptScore W2742297792C149782125 @default.
- W2742297792 hasConceptScore W2742297792C162144332 @default.
- W2742297792 hasConceptScore W2742297792C162324750 @default.
- W2742297792 hasConceptScore W2742297792C2780378061 @default.
- W2742297792 hasLocation W27422977921 @default.
- W2742297792 hasOpenAccess W2742297792 @default.
- W2742297792 hasPrimaryLocation W27422977921 @default.
- W2742297792 hasRelatedWork W1974795999 @default.
- W2742297792 hasRelatedWork W1988600566 @default.
- W2742297792 hasRelatedWork W2013213921 @default.
- W2742297792 hasRelatedWork W2069749380 @default.
- W2742297792 hasRelatedWork W2092987214 @default.
- W2742297792 hasRelatedWork W2124615290 @default.
- W2742297792 hasRelatedWork W2129058606 @default.
- W2742297792 hasRelatedWork W2135605993 @default.
- W2742297792 hasRelatedWork W2301134124 @default.
- W2742297792 hasRelatedWork W2398020209 @default.
- W2742297792 hasRelatedWork W2543933865 @default.
- W2742297792 hasRelatedWork W2920623941 @default.
- W2742297792 hasRelatedWork W2996128612 @default.
- W2742297792 hasRelatedWork W3036515856 @default.
- W2742297792 hasRelatedWork W3037519812 @default.
- W2742297792 hasRelatedWork W3125565572 @default.
- W2742297792 hasRelatedWork W3134436144 @default.
- W2742297792 hasRelatedWork W3152851441 @default.
- W2742297792 hasRelatedWork W3163540465 @default.
- W2742297792 hasRelatedWork W3197437119 @default.
- W2742297792 isParatext "false" @default.
- W2742297792 isRetracted "false" @default.
- W2742297792 magId "2742297792" @default.
- W2742297792 workType "article" @default.