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- W2742445952 abstract "A measurement of Customer Satisfaction in a RSA This work is focalized on the importance of the use of customer satisfaction in health services for aged people with neurodegenerative pathologies. In the specific case this work is the result of detecting the customer satisfaction in a RSA of geriatrics patients. By our findings it is possible to support that the measurement of customer satisfaction is useful to highlight many indicators to see the difference between attended quality and perceived quality. Moreover it is advisable, if not essential, to add to customer satisfaction some measures of relational quality, the reason is given by the importance of relational nature of RSA context." @default.
- W2742445952 created "2017-08-17" @default.
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- W2742445952 date "2010-09-12" @default.
- W2742445952 modified "2023-09-30" @default.
- W2742445952 title "La misurazione della Customer Satisfaction in una RSA" @default.
- W2742445952 hasPublicationYear "2010" @default.
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