Matches in SemOpenAlex for { <https://semopenalex.org/work/W2743886523> ?p ?o ?g. }
Showing items 1 to 100 of
100
with 100 items per page.
- W2743886523 abstract "In large scale and complex IT service environments, a problematic incident is logged as a ticket and contains the ticket summary (system status and problem description). The system administrators log the step-wise resolution description when such tickets are resolved. The repeating service events are most likely resolved by inferring similar historical tickets. With the availability of reasonably large ticket datasets, we can have an automated system to recommend the best matching resolution for a given ticket summary. In this paper, we first identify the challenges in real-world ticket analysis and develop an integrated framework to efficiently handle those challenges. The framework first quantifies the quality of ticket resolutions using a regression model built on carefully designed features. The tickets, along with their quality scores obtained from the resolution quality quantification, are then used to train a deep neural network ranking model that outputs the matching scores of ticket summary and resolution pairs. This ranking model allows us to leverage the resolution quality in historical tickets when recommending resolutions for an incoming incident ticket. In addition, the feature vectors derived from the deep neural ranking model can be effectively used in other ticket analysis tasks, such as ticket classification and clustering. The proposed framework is extensively evaluated with a large real-world dataset." @default.
- W2743886523 created "2017-08-17" @default.
- W2743886523 creator A5011977282 @default.
- W2743886523 creator A5022270346 @default.
- W2743886523 creator A5031125475 @default.
- W2743886523 creator A5037060213 @default.
- W2743886523 creator A5045683930 @default.
- W2743886523 creator A5050987986 @default.
- W2743886523 creator A5064982560 @default.
- W2743886523 creator A5074677482 @default.
- W2743886523 creator A5081374149 @default.
- W2743886523 creator A5086326013 @default.
- W2743886523 date "2017-08-13" @default.
- W2743886523 modified "2023-10-16" @default.
- W2743886523 title "STAR" @default.
- W2743886523 cites W1592081640 @default.
- W2743886523 cites W1880262756 @default.
- W2743886523 cites W1929496293 @default.
- W2743886523 cites W2022470916 @default.
- W2743886523 cites W2023848271 @default.
- W2743886523 cites W2045929671 @default.
- W2743886523 cites W2119788759 @default.
- W2743886523 cites W2121184547 @default.
- W2743886523 cites W2164948578 @default.
- W2743886523 cites W2250539671 @default.
- W2743886523 cites W2466891977 @default.
- W2743886523 cites W2587809441 @default.
- W2743886523 cites W4251372957 @default.
- W2743886523 doi "https://doi.org/10.1145/3097983.3098190" @default.
- W2743886523 hasPublicationYear "2017" @default.
- W2743886523 type Work @default.
- W2743886523 sameAs 2743886523 @default.
- W2743886523 citedByCount "25" @default.
- W2743886523 countsByYear W27438865232017 @default.
- W2743886523 countsByYear W27438865232018 @default.
- W2743886523 countsByYear W27438865232019 @default.
- W2743886523 countsByYear W27438865232020 @default.
- W2743886523 countsByYear W27438865232021 @default.
- W2743886523 countsByYear W27438865232022 @default.
- W2743886523 countsByYear W27438865232023 @default.
- W2743886523 crossrefType "proceedings-article" @default.
- W2743886523 hasAuthorship W2743886523A5011977282 @default.
- W2743886523 hasAuthorship W2743886523A5022270346 @default.
- W2743886523 hasAuthorship W2743886523A5031125475 @default.
- W2743886523 hasAuthorship W2743886523A5037060213 @default.
- W2743886523 hasAuthorship W2743886523A5045683930 @default.
- W2743886523 hasAuthorship W2743886523A5050987986 @default.
- W2743886523 hasAuthorship W2743886523A5064982560 @default.
- W2743886523 hasAuthorship W2743886523A5074677482 @default.
- W2743886523 hasAuthorship W2743886523A5081374149 @default.
- W2743886523 hasAuthorship W2743886523A5086326013 @default.
- W2743886523 hasConcept C105795698 @default.
- W2743886523 hasConcept C111472728 @default.
- W2743886523 hasConcept C119857082 @default.
- W2743886523 hasConcept C124101348 @default.
- W2743886523 hasConcept C138885662 @default.
- W2743886523 hasConcept C153083717 @default.
- W2743886523 hasConcept C154945302 @default.
- W2743886523 hasConcept C165064840 @default.
- W2743886523 hasConcept C189430467 @default.
- W2743886523 hasConcept C2776540713 @default.
- W2743886523 hasConcept C2779530757 @default.
- W2743886523 hasConcept C33923547 @default.
- W2743886523 hasConcept C38652104 @default.
- W2743886523 hasConcept C41008148 @default.
- W2743886523 hasConcept C50644808 @default.
- W2743886523 hasConcept C73555534 @default.
- W2743886523 hasConceptScore W2743886523C105795698 @default.
- W2743886523 hasConceptScore W2743886523C111472728 @default.
- W2743886523 hasConceptScore W2743886523C119857082 @default.
- W2743886523 hasConceptScore W2743886523C124101348 @default.
- W2743886523 hasConceptScore W2743886523C138885662 @default.
- W2743886523 hasConceptScore W2743886523C153083717 @default.
- W2743886523 hasConceptScore W2743886523C154945302 @default.
- W2743886523 hasConceptScore W2743886523C165064840 @default.
- W2743886523 hasConceptScore W2743886523C189430467 @default.
- W2743886523 hasConceptScore W2743886523C2776540713 @default.
- W2743886523 hasConceptScore W2743886523C2779530757 @default.
- W2743886523 hasConceptScore W2743886523C33923547 @default.
- W2743886523 hasConceptScore W2743886523C38652104 @default.
- W2743886523 hasConceptScore W2743886523C41008148 @default.
- W2743886523 hasConceptScore W2743886523C50644808 @default.
- W2743886523 hasConceptScore W2743886523C73555534 @default.
- W2743886523 hasLocation W27438865231 @default.
- W2743886523 hasOpenAccess W2743886523 @default.
- W2743886523 hasPrimaryLocation W27438865231 @default.
- W2743886523 hasRelatedWork W2386387936 @default.
- W2743886523 hasRelatedWork W2961085424 @default.
- W2743886523 hasRelatedWork W3046775127 @default.
- W2743886523 hasRelatedWork W3170094116 @default.
- W2743886523 hasRelatedWork W4205958290 @default.
- W2743886523 hasRelatedWork W4285260836 @default.
- W2743886523 hasRelatedWork W4286629047 @default.
- W2743886523 hasRelatedWork W4306321456 @default.
- W2743886523 hasRelatedWork W4306674287 @default.
- W2743886523 hasRelatedWork W4224009465 @default.
- W2743886523 isParatext "false" @default.
- W2743886523 isRetracted "false" @default.
- W2743886523 magId "2743886523" @default.
- W2743886523 workType "article" @default.