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- W274676383 abstract "The ancient Romans had it right. The underlying relationships between contracting parties were considered so important among Roman citizens that breaking a contract was considered a serious offense: The breaching party forfeited social position and property, and, if necessary, his family was expected to make good on his contractual promises. In more recent times, contracts have become impersonal, and more often than not the contracting parties never meet or even speak. That’s particularly the case in IT and information systems contracting, where shrinkwrap and click-wrap licenses abound. Even in a sluggish economy many educational software vendors have a “take it or leave it” attitude. Too often, it’s hard to get prompt assistance from the help desk; first-level support personnel are often not adequately trained and must escalate all but the most basic calls; escalation plans are not well documented and result in mismatched expectations regarding service delivery; and sales perGood relationships, from on-campus groups to legal counsel and vendors, yield better terms in IT contract negotiations" @default.
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- W274676383 date "2004-01-01" @default.
- W274676383 modified "2023-09-24" @default.
- W274676383 title "Building Relationships Means Better IT Contracts" @default.
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